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Participant
March 8, 2022
Question

"Could not complete the Image Size command because of a program error" M1 Mac, problem on all files

  • March 8, 2022
  • 6 replies
  • 1170 views

Hello,

 

Noticed a problem on the latest Apple silicon version of Photoshop. Using the 'Image Size' tool no longer works and always creates this error promt. This happens on all files and filetypes and is not fixed by restarting photoshop or rebooting my Macbook.

 

The command works fine if you run the intel version through rosetta, it only appears on the M1 native version so far.

 

Trying the 'disable graphic processing' trick does not work. Neither does granting PS full acess to the disk through privacy settings.

 

Chipset: M1 max 32

64GB ram

 

Screenshot attacched.

 

This topic has been closed for replies.

6 replies

Legend
March 10, 2022

Could you post an the file you're seeing this error with along with a screenshot of your settings in the Image Size dialog? (use CC files or dropbox to share a download link) That might get us to a repro state the fastest.

Participant
March 10, 2022

Hey Jeffery,


Thanks I will try that next and update if it fixes the issue. One update is that I've narrowed down the problem to only happening on files that are small pixel dimension(Think a mobile digital banner 300x50 Pixels 72dpi) but containing large assets or smart objects.

 

For some reason Photoshop Apple Silcoln native version cannot incrase the image size on these files without the error occuring, it works normally if you try it in the Intel version.

 

Cheers.

Legend
March 8, 2022

Very strange. If you create a new Admin user account and run Photoshop from the new user account does the problem go away? https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions

Participant
March 8, 2022

Hey Jeffery,

 

Thanks for your reply. Just tried that fix and unfortunetly it did not resolve the issue.

 

 

Legend
March 8, 2022

Let's make sure we're in a default state and there are no stale setting somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.

Participant
March 8, 2022

Sorry forgot to add:


Photoshop Version: 23.2.1