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Lenka312920154px7
Participant
July 25, 2023
Question

Could not complete your request because it is not the right kind of document

  • July 25, 2023
  • 2 replies
  • 270 views

Hi! My computer was accidentally pluged out while I was working on a .psd file. When I turned it on and tryied to open the file again this message appears "Could not complete your request because it is not the right kind of document." and the file won't open.

I'm guessing it got somehow corrupted because of the power outage but I'm not sure how I can fix this. Could someone please help?

 

Thak you,

Lenka

    This topic has been closed for replies.

    2 replies

    L
    Lenka312920154px7Author
    Participant
    July 27, 2023

    Hi, I didn't think it was in the process of saving. I thought it just recently saved before machine was pluged out but seems I was wrong or maybe it was still saving somewhere in the background. Anyways I even tried to search for the temporal file. Found it but neither this one will open.

    I do have an old backup but it's a shame I made it worse by trying to save the progress.

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      July 25, 2023

      Hi @Lenka312920154px7 unfortunately if the file was in the process of saving or writing to disk and the power was interrupted there most likely is nothing we can do - the file itself is corrupted. Do you have a backup?

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