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Gokhan Dursun
Gokhan Dursun
Participant
August 22, 2024
Question

Could not complete your request because of a program error.

  • August 22, 2024
  • 1 reply
  • 399 views


Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 25.11.0 20240716.r.706 b326a7d - x86
0 address: 00007FF6D4E98382 base: 00007FF6D1B80000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
1 address: 00007FF6D4E45B4D base: 00007FF6D1B80000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
2 address: 00007FF6D23D0CD1 base: 00007FF6D1B80000 module name: 'Photoshop.exe' symbol info: '??4ACPLHttpTransferClientFactory@net@local@acp@@QEAAAEAV0123@AEBV0123@@Z:-1 in n.a.'
3 address: 00007FF6D23CE96C base: 00007FF6D1B80000 module name: 'Photoshop.exe' symbol info: '??4ACPLHttpTransferClientFactory@net@local@acp@@QEAAAEAV0123@AEBV0123@@Z:-1 in n.a.'
4 address: 00007FF6D2EE0C24 base: 00007FF6D1B80000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
5 address: 00007FF6D2EE0199 base: 00007FF6D1B80000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
6 address: 00007FF6D2EDFFD9 base: 00007FF6D1B80000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
7 address: 00007FF6D2EF544D base: 00007FF6D1B80000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
8 address: 00007FF6D2400D05 base: 00007FF6D1B80000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
9 address: 00007FF6D2403E37 base: 00007FF6D1B80000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
10 address: 00007FF6D24037CA base: 00007FF6D1B80000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
11 address: 00007FF6D23F2666 base: 00007FF6D1B80000 module name: 'Photoshop.exe' symbol info: '?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.'
12 address: 00007FF6D25B0528 base: 00007FF6D1B80000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
13 address: 00007FF6D25B05BD base: 00007FF6D1B80000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
14 address: 00007FF6D2575E0C base: 00007FF6D1B80000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
15 address: 00007FF6D25A120A base: 00007FF6D1B80000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
16 address: 00007FF6D280B58F base: 00007FF6D1B80000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
17 address: 00007FF6D257892B base: 00007FF6D1B80000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
18 address: 00007FF6D3DD8CB2 base: 00007FF6D1B80000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
19 address: 00007FFCA6F97374 base: 00007FFCA6F80000 module name: 'KERNEL32.DLL' symbol info: 'BaseThreadInitThunk:-1 in n.a.'
20 address: 00007FFCA8F9CC91 base: 00007FFCA8F50000 module name: 'ntdll.dll' symbol info: 'RtlUserThreadStart:-1 in n.a.'

 

This topic has been closed for replies.

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
August 22, 2024

Hey, @Gokhan Dursun. Welcome to the Photoshop Community. We've moved the post to discussions; I'll need more info to help you figure this out.

 

Does the error appear when you open any document, use any tool, or during a specific workflow?

If you're able to launch Photoshop, please share the system info from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here.

 

If the error shows up when you use a tool, try resetting the tool itself in this case. Right-click on the Tool icon in the Toolbar menu & select Reset Tool.

 

If this does not help, ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024. old), you can later restore these preferences if needed.(https://adobe.ly/4860qM9)
  • Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

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