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jeremyb4844848
jeremyb4844848
Participant
July 3, 2019
Question

Could not complete your request because of a program error - Photoshop

  • July 3, 2019
  • 4 replies
  • 781 views

? After modifying some photo's they will not save. A message comes up saying "Could not complete your request because of a program error". Can this be rectified.

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    4 replies

    J
    jimn16795208
    Participant
    August 13, 2019

    I am having a similar problem.  I'm running the latest version of Photoshop.  When I open an image, and attempt to select polygon tool, I get the "Could not complete due to program error"  I've tried unistalling an re-installing, also using the cleaner.  I can't reset preferences because the software doesn't recognize that I've clicked OK so the preferences window remains open.  This is what is in the error log:

    /Users/esbuilder/Jenkins_Comm/PS/PS20/Mac_Release/20190724.r.80/photoshop/main/photoshop/sources/UPSUtilities.cpp : 4360 : REQUIRE failed

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    August 13, 2019

    Hi Jim,

    Instead of “latest”, please give the exact number. If you didn’t update mid-day today (13 Aug), you may or may not have the “latest”.

    ~ Jane

    CBecker
    CBecker
    Inspiring
    July 30, 2019

    I'm getting something similar. When I have a Photoshop (ver. 20.0.5) with several layers of bitmaps, gradients and drop shadow effects, it saves fine. When I add rounded rectangle or a custom curved shape (to create masks) and I save the file, I get that error when I try to open it. I will try to reset preferences to see if that solves the problem.

    CBecker
    CBecker
    Inspiring
    July 30, 2019

    Resetting preferences doesn't resolve the problem for my older file(s). I have attached one of my Photoshop files that has issues opening.

    New files that I created after I cleared my preferences and that include curved shapes - built the same way as the others, work. So perhaps it WAS a glitch with the preferences.

    https://www.dropbox.com/s/wtg5xluyp3ivf9h/WitnessShield_HomePage_03.zip?dl=0

    Here's a copy of my preferences file:

    https://www.dropbox.com/s/x3gx0j290q73kmj/Becker%20Adobe%20Photoshop%20CC%202019%20Prefs.zip?dl=0

    F
    Community Expert
    Francesco Della PerutaCommunity Expert
    Community Expert
    July 30, 2019

    I can open and resave the file that you have uploaded without any problem.

    Can you try to use this tool to renistall photoshop?

    Use the Creative Cloud Cleaner Tool to solve installation problems

      D
      Community Expert
      DaveJCummingsCommunity Expert
      Community Expert
      July 3, 2019

      Try resetting preferences.  It seems to help people a lot.  Occasionally, I have to do the same. 

      Sahil.Chawla
      Adobe Employee
      Sahil.Chawla
      Adobe Employee
      July 3, 2019

      Hi Jeremy,

      That's what definitely shouldn't be happening, let's make it right.

      As you're getting a program error while saving a file in Photoshop, could you please let us know the version of Photoshop you're using? You can check that by going to Help > System Info.

      Also, could you try resetting the preferences of Photoshop and let us know if it helps? Preferences in Photoshop
      Note: Make sure that you back up all your custom presets, brushes and actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

      Regards,
      Sahil

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