Participant

Answered

"Could not complete your request because of a program error." When trying to save an image.

Forum|Forum|5 years ago
December 28, 2020
6 replies
1494 views

Hi Adobe Community,

Really hoping for a bit of advice here. I installed the latest photoshop 2 weeks ago, and everything has been running fine up until this evening. I can open images, work on them, but then when I try and flatten the layers or simply save the image, I am getting the error message: "Could not complete your request because of a program error."

I have tried uninstalling PS and installing again, and restarting my macbook too. I've tried "Unchecking the Enable Generator checkbox." as was suggested in another help forum. Both to no avail.

Anyone got any suggestions?

Thanks in advance

This topic has been closed for replies.

Correct answer lucy5248

Thanks Axel. I've deinstalled the new version and reinstalled an older version and this has solved it for now.

C

catherinem41855390

Participating Frequently

I couldn't use the newest version of PS because of problems with the healing brush so I uninstalled it and have reinstalled an older version. Now I cannot save in this version and keep getting this message. I can't use PS at all now.

Kevin Stohlmeyer

Community Expert

try downgrading your camera raw plugin from 13.1 to 12.4

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

Kevin Stohlmeyer

Community Expert

Check your CC app - is it asking for an update or showing an error?

lucy5248Author

Participant

Thankd Kevin. No, showing no errors or updates. My solution to the problem has been to de install the newest version and reinstall an older version. This has solved it. Its a real shame that they have released a new version that is so buggy.

G

GINA0101

Participant

Ok. Where in Creative Cloud do we get an older version of PS?

P

Phil Shaw

Known Participant

This is not an answer to the problem, has has worked for some. Before saving, turn off all layers, then save. When you open the document next time, you will have to manually turn the layers on again.

C

coopersec

Participant

Thanks Phil...I finally found that workaround fix. How in the world can they do an "update" that makes the product unusable for its purpose? Complete bull. I used to like PaintShop Pro, but don't care for it's current version. Have gotten used to and even like Photoshop as it is what we use at work, but I'd never get it for home use. Too damn much $$ and monthly fees? nope.

P

Phil Shaw

Known Participant

I know exactly how you feel!

AxelMatt

Community Expert

This is a known bug in the recent version of Photoshop.

Known issues in Photoshop (adobe.com)

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

lucy5248AuthorCorrect answer

Participant

Thanks Axel. I've deinstalled the new version and reinstalled an older version and this has solved it for now.

T

The Hat Man and More

Participant

I am in the same boat and am getting quite fed up with Photoshop to be honest... I have been using photoshop for 4 years now and don't have many complaints up til this year! The past couple months has been a nightmare dealing with photoshop and I demand a refund!!! The amount of work these setbaks have cost me is 100 times greater than the monthly fee... Very disappointed!!!

C

coopersec

Participant

I am in the same boat!

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