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AgilityGordons
Known Participant
December 15, 2020
Question

Could not complete your request because of a program error when using Heal brush

  • December 15, 2020
  • 7 replies
  • 1218 views

I have the latest version of PS, and when I go to use my Healing brush, I get this error message: "Could not complete your request because of a program error". I am able to use it, maybe once or twice on a layer, but then the message keeps popping up.

Is there something I can do, it's been pretty frustrating.

Thanks, Susan N

This topic has been closed for replies.

7 replies

c.pfaffenbichler
Community Expert
Community Expert
December 23, 2020

I think I saw a thread where someone mentioned a connection to (on Mac at least) a setting other than »Normal« under 

Preferences > Accessibility > Display > Cursor 

 

Michael J. Hoffman
Community Expert
Community Expert
December 23, 2020

Hi all, this has been acknowledged by Adobe Engineers and they are working on a fix for this. You can track the status at the Photoshop Feedback site in this thread:

https://feedback.photoshop.com/conversations/photoshop/photoshop-2210-program-error-using-spot-healing-tool-and-using-select-and-mask/5fd0ff84f82792403a006211

 

KODECPhotography
Participating Frequently
December 22, 2020

I am encountering the same problem.  There is no logic to it.  Sometimes it wirks properly on 90% of the image anthen on 1 specific spot it is impossible to use the healing or spot healing brush without getting the message.  VERY FRUSTRATING!!!

 

Participant
December 22, 2020

I even tried to flatten layers as suggested above and got the program error again.  This is really frustrating.

Carlos de Leon
Known Participant
December 18, 2020

Thanks for posting. I've been going nuts with the same issue! Fingers crossed we'll have a fix sooner rather than later.

Fabiantech
Inspiring
December 17, 2020

The problem has been reported in several forums/threads.

 

Sometimes it seems to help to

  • delete layers/flatten the image
  • disabling GPB-suppport

Both 'workaround' are no options for me personally. But maybe for some, who read this can, it's doing the trick.

 

I was able to speak to s-called Adobe Tech-Support yesterday (even harder to reach than it used to be - maybe because a lot of complaints going in these days): Long discussion, but basically:

  • they aknwoledged the problem
  • they aren't working on a bug fix yet unfortunately (seems they just heard about it by us CC users = beta testers)

 

For the time being reverting back to a previous version seems to be the best option for most (even Adobe recommends that).

But watch out: When you revert back, you can lose some of your settings/options/workspaces/... Adobe completely deletes the v22 folder, when you go back to v21 e.g.

 

What I personally regard as most frustrating is not so much the error in itself (and it's no surprise; EVERY update of the last months was going hand in hand with broken functionaly or otherwise bad surprises). I'm mostly disappointed by

Adobe not

  • publically adressing the problem
  • putting effort into reproducing and encircling it, finding out what's causing the (non-logged! non debug-info!) error
  • recommending how to prevent it (instead of thousands of users all over the world trying to figure out, whethter it's related to OS, GraphicsDriver, TabletDriver, etc....)
  • telling transparently when there will probably be a bug-fix rolled out

 

Instead: Total silence on Adobe's part. Not the company I wish to be mono-culturally dependent on as a pro PS-user, to be honest.

 

 

 

Fabiantech
Inspiring
December 17, 2020

I meant "disabling GPU-support" of course, not "GPB-support", can't edit the posting to fix typos.

Participant
December 17, 2020

I am having the same problem! It just started today. 

AgilityGordons
Known Participant
December 17, 2020

Let's hope they fix it soon, I'm glad, in a way, I'm not a lone

Jo Ann Snover
Inspiring
December 17, 2020

This has been happening to me repeatedly. I rebooted, hoping it would go away but no luck. I can heal multiple sensor spots and then, in the same file, on the same layer, I get the error message. Try a slightly different place on the layer and it works OK. I can't see any visual explanation for why some work and some fail. Clearly it's a bug, but I can't narrow it down more. Mac OS X 10.15.7. PS 22.1.0. Editing a multi-layer 16-bit photo.