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_nina1234567_
Participant
March 12, 2009
Question

Could not complete your request because the file-format module cannot parse the file

  • March 12, 2009
  • 35 replies
  • 284151 views
Hi there!

I use Photoshop CS4 now and I have a problem when I want to import (by dragging'n dropping, importing, open - I tried every way)a .png or i.e. also an .jpg:

when I worked a short time with PS (i.e. 10 minutes) and want to open a .png then, there comes the popup-window with:
"Could not complete your request because the file-format module cannot parse the file"

The funny thing is: my file is NOT broken!! Because if I then shutdown PS and open it again, there is no longer a problem to open the .png-file.... after a while of course it comes back...

So all solutions that I found on this problem were "the norton anti virus is also running"-solution: but I have no NAV running!!
And the files are NOT damaged!! Otherwise I couldn't have opened it after restarting PS.

I purged all files and I have enough cache!! So it doesn't seem to be a problem of my computerperformance.

Any idea???

Thanks a lot,
Nina
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35 replies

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S_D_A_
S_D_A_
Inspiring
March 20, 2009
Can you tell us a little more about your setup? If the problem went away when you eliminated your preferences, then returned -- The question is why are your preferences getting borked in the first place. Something unusual is happening.

So we need to know more specifics including your workflow ...
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_nina1234567_Author
Participant
March 17, 2009
Hi there!

Still got the same problem!
Has anyone an idea?

Greetz,
Nina
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_nina1234567_Author
Participant
March 13, 2009
Hi Everybody,

Problem came back!
Went good until now!
I did what John suggested - but after working with PS for 1 day (after resetting) the problem occurred again!

Any other ideas?

Greetz,
Nina
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_nina1234567_Author
Participant
March 12, 2009
Hi John!!

I'll try that immediately!!
Of course it will take a while to show up if that worked out...because I restarted PS and by doing that it will work anyway - but only for a few minutes.

So I will tell promtply!

Thanks for your fast reply!

Nina
A
Anonymous
March 12, 2009
Try resetting your preferences as described in the FAQ.

http://www.adobeforums.com/webx/.ef4a07f/1

You either have to physically delete (or rename) the preference files or, if using the Alt, Ctrl, and Shift method, be sure that you get a confirmation dialog.

This resets all settings in Photoshop to factory defaults.

A complete uninstall/re-install will not affect the preferences and a corrupt file there may be causing the problem.
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