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Participant
July 23, 2007
Question

could not complete your request because the file is not compatible with this version of photoshop

  • July 23, 2007
  • 91 replies
  • 29194 views
When I search for this error message it tells me that the problem is Norton anti-virus. I do not have norton anti-virus installed on my mac. Any ideas?
    This topic has been closed for replies.

    91 replies

    Ramón G Castañeda
    Inspiring
    December 13, 2008
    Mignot,

    What file? Not only what type of file but where did it come from? What exact version of Photoshop? What exact version of the OS?

    Was that file ever opened from or saved directly to a network server? Did you ever have NAV (Norton Anti Virus) installed and activated? These two factors are known to cause permanent damage to Photoshop files.

    We need details. We are neither clairvoyants nor mind readers. You have to help us help you.

    You could be dealing with damaged files or with files not supported by Photoshop, for instance a raw file from a camera not supported by your version of Camera raw in your version of Photoshop.
    Participant
    December 13, 2008
    could not complete your request because the file is not compatible with this version of photoshop so how can i fix it
    Thank you
    August 15, 2008
    IR will not open CMYK images
    Participating Frequently
    August 15, 2008
    I don't usually us IR. It was just a suggestion above to try and open the file in IR. This error only seems to happen with PSDs.
    Known Participant
    August 15, 2008
    Harvey,

    Is this just one file or file type? File size?
    >IR says the end of file has unexpectedly been reached.

    Where does ImageReady fit into your workflow? Which version? It's not part of CS3.

    Neil
    Participating Frequently
    August 15, 2008
    Hi Neil.

    I didn't post any info because it won't help. I know this file cannot be opened. I'm just stating that it doesn't ONLY happen when saving to a networked location.

    Workflow -

    1) Create file
    2) Save and close to local drive
    3) Reopen to edit when necessary

    It is at step 3 that the "file not compatible with this version of PS" occurs.

    OSX 10.5.4, PSCS3, 8GB of RAM, 2-500GB Harddrives over 400GB free for scratch on alternate drive from operating system. No problems with any othe application or function.
    Known Participant
    August 15, 2008
    Harvey,
    >end of file has unexpectedly been reached

    You haven't given us any system environment specifics, your workflow, or any info about the problem file itself.

    That said, that message means there is a fatal, generally unrecoverable error with the file. Without knowing more, about all I can guess is a possible failing hard drive, bad RAM, poor connections, power interruption, stray electromagnetic radiation or working across a network.

    Neil
    Participating Frequently
    August 15, 2008
    I just had this happen saving to a local drive. The file I'm working on has NEVER been on my network. IR says the end of file has unexpectedly been reached.
    August 14, 2008
    You still need to check or uncheck the box in the save dialog if you are not using the Adobe save.
    Participant
    August 14, 2008
    Went to finder > preferences> advanced and checked "show all file extensions"

    Thanks