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_renee_squires_
Participant
July 23, 2007
Question

could not complete your request because the file is not compatible with this version of photoshop

  • July 23, 2007
  • 91 replies
  • 29194 views
When I search for this error message it tells me that the problem is Norton anti-virus. I do not have norton anti-virus installed on my mac. Any ideas?
    This topic has been closed for replies.

    91 replies

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    _Dix_Eagle_
    Participant
    August 11, 2008
    Hi

    I was having the same problem working in photoshop on images I downloaded from my camera. I realized that the files I was having trouble with were ones that I had added layers to before I saved them. Remarkably, to fix my problem, I added ".tiff" to the file names. Once I had done that my files opened with layers intact. I had not knowingly saved them as tiff's.
    All the file names had ended with ".jpg" for example "IMG 399.jpg" Without opening it I added " .tiff " to the name so it would read "IMG 399.jpg .tiff" Then it would open without a problem.

    I'm not sure why this worked. Hope it works for someone else.

    Dix
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    _poomshanka_
    Participant
    July 30, 2008
    Yes, but you *can* save files under 2 GB as PSBs. I found them to be slightly larger than their PSD counterparts in some cases, but if the file integrity is retained, that might be a worthy trade-off.

    ...Poom
    A
    Anonymous
    July 27, 2008
    PSB saves over 2GB in size
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    _poomshanka_
    Participant
    July 27, 2008
    Is saving as a PSB file a possible work-around? Seems to have worked for me in the past...

    ...Poom
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    Anonymous
    July 17, 2008
    10.5.4 fixes the server thing which is an Apple screw up.
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    _Brian_Bollig_
    Participant
    July 17, 2008
    This is good, I started saving my working files as layered tiffs because PSD files corrupted on mounted servers, now I get a message informing me that my tiff file isn't a tiff file. Fortunately this is just my job and I'm not losing valuable time to rebuild these files from scratch, or else I'd be pissed. Make backup working files not on your server just in case.
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    _Julian_Cowling_
    Participant
    July 3, 2008
    Try changing the file extension from .psd to .tif

    Also try placing the file into a new Photoshop document, it will appear as a smart object, which you can then double click on in the Layers Palette, it should open as a separate layered file, then you can to do a Save as...
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    Anonymous
    July 2, 2008
    If the files were corrupted by saving them to a server under 10.5.3 they are toast.
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    _Ken_Hackenberg_
    Participant
    July 2, 2008
    Try opening one of the corrupted files in ImageReady. If that doens't work your files might be useless. If you are opening your files on a network rather than locally, then copy the file to your local computer first before working on them to avoid the file being corrupted.
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    _Natalie_O_
    Participant
    July 2, 2008
    I am experiencing the same problem and I have over 20 files that will not open. I need a solution asap if anyone can please help me
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