"could not complete your request due to program error" Photoshop 2021

Forum|Forum|5 years ago
October 21, 2020
10 replies
1914 views

Just updated from Photoshop 2020 thru Creative Cloud on Windows 10 to Photoshop 2021 and can't open any format of pictures, get this message everytime, even when trying to exit the app... "could not complete your request due to program error"

Problem or error

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Correct answer PECourtejoie

Hello, affected users should update to Photoshop 22.1.1 as it fixes the issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

If the update does not appear in the CC app, go to help>check for updates.

russellm27747538

Participating Frequently

Its the same crap every six months with Adobe. This time I have the issue and Adobe is NO HELP AT ALL.

PECourtejoie

Correct answer

Community Expert

Hello, affected users should update to Photoshop 22.1.1 as it fixes the issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

If the update does not appear in the CC app, go to help>check for updates.

C

chuckle38

Participant

22.4.2 same problem still exist, had to turn off graphic processor.

Clennell

Participant

I have just tried turning off the Graphics processor and it worked for me Great advice.

Eddie123456

Participant

Perfect! Thanks. That worked for me.

A

artoflightstudio

Participant

Hello! I have the same message the only difference is I can work in Photoshop and everything seem works fine it only appears when I try to use the Hand tool from the instrument panel or when accessing the hand tool from hotkeys. It is very frustrating! My graphics processor unticked by default.

J

jumpup02

Participant

This worked for me but, I am wondering when I need to, or do I need to, turn it back on at some point?