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A
annad7326030
Participant
November 7, 2019
Question

could not initialize photoshop because of a disk error

  • November 7, 2019
  • 2 replies
  • 13097 views

I just updated Photoshop to 2020 PC version and I've got this  error message "could not initialize photoshop because of a disk error". I dont think is the scratch disk. I unistalled it, uinstalled it again, restartred my computer but still the same message. 

    2 replies

    A
    aah_joker
    Participant
    October 31, 2021

    I am having the same problem on a PC (Win 10 Home) after upgrading to 2022 PC version.

    The computer is recently reinstalled so it is not disk size.

    On startup after the first install it claimed the preferences file was invalid and removed it. Every startup afterwards it gives "Could not start because of disk error".

    I tried uninstalling it and deleting all the preferences during uninstall, but it does not work on reinstall either.

    No amount of rebooting helped.

    Starting with Ctrl-Alt-Shift gives the "Do you want to delete preference file" popup and then, again, disk error.

    When I try to copy the preferences file from 2021 (renaming to 2022) it claims it is an invalid file and deletes it again, just like after the first install. Then on next startup it hits me again with "Could not start because of disk error".

    So the issue is definitely the preferences file, but how can I fix it? 

      B
      bkarr81
      Participant
      November 1, 2021

      Having issues with new Photoshop as well.  Can't open due to disc error.

        HatchlingPhotography
        HatchlingPhotography
        Participant
        November 1, 2021

        Me too. Would love to know a fix as no previous suggestions have worked 😞 

          nikunj.m
          nikunj.m
          Legend
          November 7, 2019

          Hi there,

           

          We are sorry about the issue you are facing while trying to launch Photoshop 2020.

           

          Would you mind confirming the operating system you are using on the computer? 

           

          You may also try to reset the preferences of Photoshop by following the steps mentioned in the link below:

          https://helpx.adobe.com/in/photoshop/using/preferences.html

           

          Regards,

          Nikunj

          robbiel37424016
          robbiel37424016
          Participant
          November 8, 2019

          I'm having the same problem,

           

          I'm using macOS Catalina on the 2017 MacBook Pro

          A
          annad7326030Author
          Participant
          November 8, 2019

          I fixed by copying some files from the prev version. See the attached image. Also I am running PS on a PC.  I hope this helps.  

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