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J
Jamie.Perez
Participant
November 2, 2021
Question

"Could not open "IMG 4289" because of problem parsing the TIFF file

  • November 2, 2021
  • 5 replies
  • 2398 views

I have an iMac using OSMojave 10.14.6. Until I updated the program, I could right click on an image in the Photos library and send to Photoshop to edit. Now I get the above message. Please help.

      5 replies

      jlivad
      jlivad
      Participant
      January 3, 2025

      I have the same problem. Have you had any succes yet?

      PECourtejoie
      Community Expert
      PECourtejoieCommunity Expert
      Community Expert
      November 11, 2021

      Hello, the Photoshop team has just released version 23.0.1, one of the fixes adresses TIFF files opening, see: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

       

      In your CC application, go to Help>Search for updates if you do not see it yet.

       

      Please report if it fixes your problem.

        L
        Lumigraphics
        Legend
        November 2, 2021

        If you export an image from Photoshop first, does it work?

        J
        Jamie.PerezAuthor
        Participant
        November 2, 2021

        I'm uncertain what you're asking. I cannot export as a TIFF, if that is your question, since that is not a choice on the export screen. 

        L
        LindaDowHayes
        Participant
        November 3, 2021

        Yes, it works if I first drag it from Photos onto the desktop.That's another workstep that I had gotten used to not needing, and I was disappointed with the change in Photoshop. I hoped it was in error, but I suspect it was a deliberate change.


        I'm getting the same message when I try to move it move lightroom to photoshop. Clearly it's a bug because the day before it wasn't an issue. So frustrated!!!

          LinSims
          Community Expert
          LinSimsCommunity Expert
          Community Expert
          November 2, 2021

          Let me move this to the Photoshop forum for you, which is the appropriate forum for your question.

          The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

           

          Please provide the following information:

          Photoshop version number

          CPU/RAM/Graphics capability

           

          This will assist others in helping you trouble shoot your problem.

          L
          LindaDowHayes
          Participant
          November 3, 2021

          I'm having the same issue. Where is this forum located as I need help in solving this issue as well.

          Thanks,

           

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