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simond87952125
Participant
November 29, 2017
Question

Could not save Preferences

  • November 29, 2017
  • 2 replies
  • 7497 views

Could not save Preferences because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder.

This is driving me mad. the box comes up every time I quit PS and next time I open PS I have to start anew on workspace etc.

I have Photoshop CC2018 on subscription on an iMac and a MacBook Air running Sierra. I installed High Sierra on iMac but above pref msg came up before that. On the laptop it is fine.

1. I have tried resetting permissions.

2. Deleting prefs file (holding CMD+ALT+SHFT) on PS startup

3. Going in to prefs files themselves and deleting them.

Any ideas?

This topic has been closed for replies.

2 replies

JJMack
Community Expert
Community Expert
November 30, 2017

As I wrote this may be hidden both Apple and Microsoft hid thing on users by default. You need to change the default settings for Finder and Windows File explorer to see  hidden folders,

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JJMack
simond87952125
Participant
December 1, 2017

I am using Mac 10.13.1 (High Sierra) that path does not exist

Sion

JJMack
Community Expert
Community Expert
December 1, 2017

Correct you need to find out what hidden folder on you mac your Adobe Preferences are hidden in. Like I wrote Apple hide things on users. Here is a link forget that the link stated CS6 use the CC 2018 instead when looking. You may need to change Finders settings I have not use a mac since OS9.

Photoshop CS6 preference file functions, names, locations

JJMack
JJMack
Community Expert
Community Expert
November 29, 2017

Check your user id permission for the tree your preferences are saved in the files are in a tree with a path something like.  This may be hidden. "C:\Users\user id\AppData\Roaming\Adobe\Adobe Photoshop CC 2018"

JJMack
simond87952125
Participant
November 30, 2017

Can’t find any path with ‘Roaming’ in it