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Answered

Could not save.. ..the document is bigger than 2 gigabytes

Forum|Forum|12 years ago
September 9, 2013
8 replies
40942 views

If I uncheck the 'maximum compatibility' mode, the file size is 48.7MB. If the 'maximum compatibility' is checked, then it cannot save the document at all giving me an error message about it being larger than 2 GB.

Really?

I need to send this file into a printer and I cannot guarantee what version of photshop they are using, so I want maximum compatibility to make sure they can open it.

What am I missing? that is a pretty HUGE difference in file sizes.

This topic has been closed for replies.

Correct answer tomaxxi

Jeremy,

This hang is caused by layer: template>Header>TIMELINE options>timeline TODAY (shape layer)

It looks like it was copied from Illustrator along with guides.

When you remove that layer, or delete paths that represents guides, everything saves as expected.

Hope that helps.

--

Marijan (tomaxxi)

http://tomaxxi.com

aaronde

Inspiring

I had this problem but I wasn't using anything from Illustrator. Reducing the resolution from 300 to 150 worked!

G

greywalker

Participating Frequently

Hi,

the problem with saving is when you exceed for eg. max width of shape (I got one document 30k pixels height and the background shape was 34k pixel).

K

Kyle Jorgensen

Participant

Having this problem now in CC 2017

S

shahanb57828946

Participant

Hai,

I was facing the same problem in CS6. I was working on 300 resolution, that's the reason a huge amount of space was used. I reduced the resolution to 150, now I can save it like before.

Hope this helps you.

A

aixxo

Participant

Hi, I'm having also this problem, but I've just put a bunch of DNGs in Layers to Photoshop. No Illustrator at all!

Using PSB saving is possible, but file size is 3.4GB.

regards,

Oliver

T

Test Screen Name

Legend

Refer to reply #17 which seems to explain what the problem is, and that it isn't a bug.

nagromme

Inspiring

Bug still exists (March 2015).

A 65k vector logo pasted from AI into a 1.2 MB (2000x2000) PSD in CC 2014.... won't save because larger than 2GB?? But if the single guide (just one line) is deleted in AI, there's no problem.

There's no way anything needs to rasterize over 2GB in a 2000x2000 document. And no way a simple guide should cause it to happen.

S

SS - DK

Participant

This is still an issue nearly a year later in CC 2014...

Never had this issue on 5.5, and even removed the guides, paths still cause a major problem in CC...

jmvdigital

Known Participant

Yep! I'm having this very issue right now. On a fresh install of CC 2014 and OS X Yosemite. Copied a simple logo vector from Illustrator to Photoshop as a shape layer. Image size is 1000x323 @ 72dpi.

If I try to save it as a PSD I get the "over 2GB" error. If I save it as a PSB (large format), the file is 190MB. Comparable files (same logo, small vector difference) have saved out at under 1MB as a PSD.

jmvdigital

Known Participant

As an update... If I copy over the SAME vector logo, but with Illustrator's guides locked (so they don't copy), and paste into PS the same way as a shape layer... the file successfully saves as a PSD at 348KB.

DON'T copy over Illustrator guides when pasting a vector shape into Photoshop. There is obviously a bug there.

tomaxxiCorrect answer

Inspiring

Jeremy,

This hang is caused by layer: template>Header>TIMELINE options>timeline TODAY (shape layer)

It looks like it was copied from Illustrator along with guides.

When you remove that layer, or delete paths that represents guides, everything saves as expected.

Hope that helps.

--

Marijan (tomaxxi)

http://tomaxxi.com

R

RP-Jeremy-Author

Participating Frequently

Thank you for pinpointing the problem. For now, I will make sure and remove guides before copying over shapes from illustrator. Maybe Adobe can look into fixing this to where it doesnt cause files to baloon up 10,000 times its size because of guides.

tomaxxi

Inspiring

RP-Jeremy- wrote:
Maybe Adobe can look into fixing this to where it doesnt cause files to baloon up 10,000 times its size because of guides.

Completely agree with you!

I believe that they will look into this problem.

--

M.

Noel Carboni

Legend

What does the document have in it? How many pixels? How many layers? Lots of text/shapes/etc.?

Maximum Compatibility causes a flattened layer to be created that ensures any old version of Photoshop that can read pixels can read it.

Perhaps you should consider flattening the document or sending it as a TIFF.

-Noel

R

RP-Jeremy-Author

Participating Frequently

Yes, text layers, a few shapes, a few pixel images, on a large print (70"x38" @ 100ppi)

Send a flat doc? For printing, and color matching they want layers.

I sent them the non-max compatible and they can read it fine, but that still begs to question -

50MB to over 2GB??

Noel Carboni

Legend

It's possible you've invoked some kind of bug; normally files don't grow that much when you choose "Max Compatiblity".

If you make a copy of the file available online I'll be happy to try to save the file with Max Compatibility and see if the same thing happens here. If it IS a bona fide bug, providing the file so that maybe an Adobe guy can download it and reproduce the problem is a pretty good way to see to it the problem will be fixed. I'm sure they're watching the forums very carefully about now.

-Noel

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