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IGOR276863516m5i
Participating Frequently
December 27, 2022
Question

crash adobe photoshop

  • December 27, 2022
  • 2 replies
  • 325 views

 

os win 10 

Faulting application name: Photoshop.exe, version: 24.0.1.112, timestamp: 0x636eb3ab
Faulting module name: ntdll.dll, version: 10.0.19041.2130, timestamp: 0xb5ced1c6
Exception code: 0xc0000374
Error offset: 0x00000000000ff6a9
Faulting process ID: 0x18c0
Faulting application start time: 0x01d9160bbbdad3e6
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2023\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 142b57c2-4f40-4e8e-b975-67769a338bd8
Full name of the failed package:
Code for the application associated with the failed package

 

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2 replies

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
December 27, 2022

Hi @IGOR276863516m5i sorry to hear this. 

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

TheDigitalDog
TheDigitalDog
Inspiring
December 27, 2022

When Photoshop crashes or freezes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

 

If that doesn't work, a few other areas to try: 

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop. Better? 

 

If that doesn't work, Go back into Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Better? 

 

You can try this too: in Preferences>Technology Previews, check the box 'Deactivate Native Canvas' and uncheck 'Enable Native Canvas' options, then restart Photoshop. Does this work? 

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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