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danielleartmatters
danielleartmatters
Participant
November 4, 2021
Question

crash and freeze

  • November 4, 2021
  • 1 reply
  • 118 views

hoping to find a solution to my photshop crashing anytime i start to draw.  i own a microsoft surface studio 2 and everytime i use my pen and lean my hand on the screen to draw the program crashes on me. For a temporary solution ive just ordered drawing gloves in the hopes that my hand wont be detected and continue to cause the program to crash. However this is a new issue that has only came into play with the most recent update. Any suggestions on how to prevent this from being an on going issue? if so please reply

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1 reply

PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
November 4, 2021

Hi, please post the contents of Photoshop's Help>System Info... menu, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.

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