Crash opening HEIC files on Windows 10 [2021]

Forum|Forum|4 years ago
June 5, 2021
1 reply
1598 views

Beim Öffnen von HEIC Fotos stürzt Photoshop Version 22.4.1 in Windows 10 Pro 21H1 ab. Deinstallieren und Neuinstallation helfen nicht.

Windows

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Correct answer Akash Sharma

Hi there,

Sorry that Photoshop is crashing while trying to open a HEIC file on Windows 10.

Which version of Photoshop are you using? Photoshop added HEIC support on Windows (version 22.1), relying on the operating system's codecs for this format:

https://helpx.adobe.com/photoshop/using/file-formats.html#HEIFHEIC

https://helpx.adobe.com/photoshop/kb/ps-heic-codec.html

"View and work with HEIF/.heic files in Photoshop on Windows by downloading and installing HEIF and HEVC codecs from the Microsoft Store."

Please note that you need to download and install BOTH the HEIC and HEVC codecs Downloading just the HEIC codec did not work.

Let us know if that helps.

Thanks,

Akash

Akash SharmaCorrect answer

Legend

Hi there,

Sorry that Photoshop is crashing while trying to open a HEIC file on Windows 10.

Which version of Photoshop are you using? Photoshop added HEIC support on Windows (version 22.1), relying on the operating system's codecs for this format:

https://helpx.adobe.com/photoshop/using/file-formats.html#HEIFHEIC

https://helpx.adobe.com/photoshop/kb/ps-heic-codec.html

"View and work with HEIF/.heic files in Photoshop on Windows by downloading and installing HEIF and HEVC codecs from the Microsoft Store."

Please note that you need to download and install BOTH the HEIC and HEVC codecs Downloading just the HEIC codec did not work.

Let us know if that helps.

Thanks,

Akash

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