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Mystic_Flamingo15A8
Participant
April 12, 2019
Question

Crash Photoshop 20.4

  • April 12, 2019
  • 2 replies
  • 365 views

Bonjour,

Je me suis abonnée à Photoshop 20.4 via Créative Cloud et....après l'avoir installé, enlevé, re-installé, tout ça au moins 5 fois, j'en arrive toujours au même : Photoshop plante systématiquement en se servant de l'outil Flèche et de l'outil Lasso polygonal. J'ai tout essayé mais moi, il faut que je bosse au bout d'un moment !! Si quelqu'un à une solution, je prends !! Merci d'avance  !

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2 replies

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Community Expert
DaveJCummingsCommunity Expert
Community Expert
April 12, 2019

What was the size of the file you were working on? How complicated of a file was it?

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
April 12, 2019

Hi there,

We're sorry to hear about Photoshop crashing, let us help make this right.

Could you please let us know the operating system you're working on?

Also, could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

Regards,
Sahil

    M
    Mystic_Flamingo15A8Author
    Participant
    April 12, 2019

    Je travaille sous Windows 10 pro....intel Core i7, 16 Go de ram...

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