Skip to main content
S
studiotetris.com
Participating Frequently
December 3, 2019
Question

CRASH WHEN I CLOSE PHOTOSHOP 2019 WIN10

  • December 3, 2019
  • 4 replies
  • 525 views

Hello every time I finish working on Photoshop and I close it, I get an error asking me to "close the program" or "run debug".
I tried to reset the video card drivers, remove them, reinstall phtoshop but I can't remove this boring error!

Can anyone help me? Thanks

This topic has been closed for replies.

4 replies

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
December 11, 2019

WinTypes.dll is Microsoft DLL. Make sure windows is up to date. Also scan your windows system for problems. If there are none only Adobe knows what part of Photoshop is using that Microsoft DLL.

The  one in my Windows 10 Windows\system32\ is quite new 11/13/2019

JJMack
S
studiotetris.comAuthor
Participating Frequently
December 12, 2019

Thanks for info but the file is up to date.

The scan of the system don't report anything and i deactivated all plugins for testing.

I try to contact Adobe at least 1 month but no one answers me.
Chat is useless and booking a call is eternal ...

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
December 13, 2019

Adobe's support is not the best.   I have not encountered the problem you have on my Windows 10 system. So your problem may be related to your Hardware,  the documents you were processing or a installation problem.  You have tried resetting your Photoshop Preferences I would still try that again.  Corrupt preferences cause all sort of problems.  Corrupt preferences can even survive un-installing  Photoshop and then installing  Photoshop.  Photoshop preferences are not installed when you install Photoshop.  They get created  when a user runs a Photoshop version and the user has no preferences for that version.  So if you reinstall Photoshop and start Photoshop if you users id has corrupt preferences the will be used. Something you do may be corrupting your Preferences. Reset them start Photoshop and the shutdown Photoshop without doing anything see if Photoshop still crashes.

JJMack
S
studiotetris.comAuthor
Participating Frequently
December 9, 2019

No one?

S
studiotetris.comAuthor
Participating Frequently
December 11, 2019

can someone help me? even from the chat adobe they answer me ...

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
December 3, 2019

Post the crash report details displayed by windows reliability history viewer

JJMack
S
studiotetris.comAuthor
Participating Frequently
December 4, 2019

Nome dell'applicazione che ha generato l'errore: Photoshop.exe, versione: 21.0.1.47, timestamp: 0x5dc286d5
Nome del modulo che ha generato l'errore: WinTypes.dll, versione: 10.0.18362.449, timestamp: 0xf8e13f60
Codice eccezione: 0xc0000005
Offset errore 0x000000000002482e
ID processo che ha generato l'errore: 0x423c
Ora di avvio dell'applicazione che ha generato l'errore: 0x01d5a9d521515690
Percorso dell'applicazione che ha generato l'errore: C:\Program Files\Adobe\Adobe Photoshop 2020\Photoshop.exe
Percorso del modulo che ha generato l'errore: C:\Windows\System32\WinTypes.dll
ID segnalazione: ef226c20-fcfa-4026-8341-c614dac9a7ec
Nome completo pacchetto che ha generato l'errore:
ID applicazione relativo al pacchetto che ha generato l'errore:

A
Anonymous
December 3, 2019

Hi

Try going to Edit > Preferences or hit Ctrl + K and on the general tap select reset preferences on quit

S
studiotetris.comAuthor
Participating Frequently
December 4, 2019

Already done but the error occurs again.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices