Skip to main content
P
pipH
Participant
August 2, 2024
Question

Crashes leaves a .tmp file in place of my .psd. Work lost.

  • August 2, 2024
  • 2 replies
  • 249 views

I'm getting constant crashes in Photoshop.

The real problem is that the crash seems to generate a .tmp file that replaces the .psd file i have just been saving as normal. It leaves an older version of the .psd file that can be opened but the last couple of hours work is lost each time.

I have not found a way to open the .tmp file they are almost the same size but maybe incomplete?

 

This started happening a few days ago, so I updated Photoshop to the latest version today and it's got far worse.

I now have notice on startup of a GPU issue. Its 'out of date' and I don't have DirectX 12 as my AMD Radeon R9 does not support past v11. This may be the issue?

 

Is there a fix, or something I'm missing ?

Could I go back to a previous version of Photoshop?

Thanks!

This topic has been closed for replies.

2 replies

P
pipHAuthor
Participant
August 4, 2024

Hi Kevin.

Many thanks.

No, there is no crash report. No attempt at recovery on restart of PS. Just the .tmp file that has killed file that is open in PS at the time of the crash, even though that file has been recently saved. If its open it gets corrupted.

 

I read 24.4.1 is the last one to support feature level 11. I installed it and it seems to work but there is a GPU issue with the warp tool. I have a work around using a layer mask, but will try your suggestion of 22.2 when I get a chance.

Thanks again.

Phil.

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
August 2, 2024

@pipH when you crash do you get a crash report pop up? tmp files are only recoverable by the Photoshop auto-recovery process but that requires that PS generates a crash report.

You've correctly self diagnosed that your GPU may be the culprit here - you can do one of two things:

1. Disable your GPU in settings/performance or

2. Uninstall PS and reinstall PS v 22.2 (found under the ellipses button ... next to Photoshop app in Creative Cloud app).

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices