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Participant
February 17, 2022
Answered

Crashing when I try to open print

  • February 17, 2022
  • 4 replies
  • 540 views

When I go to File - Print, it shuts down. CTRL - P does the same thing.

I'm running Photoshop Version 23.2.0 on a Windows 10 Home PC.

This topic has been closed for replies.
Correct answer TheDigitalDog

Next up try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

(Mac OS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

Also: https://helpx.adobe.com/photoshop/using/preferences.html

*To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
MacOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Note:
The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

4 replies

Participant
February 17, 2022

Cool, that worked. Thanks you!

TheDigitalDog
TheDigitalDogCorrect answer
Inspiring
February 17, 2022

Next up try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

(Mac OS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

Also: https://helpx.adobe.com/photoshop/using/preferences.html

*To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
MacOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Note:
The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Participant
February 17, 2022

That didn't work either. It just closes itself.

TheDigitalDog
Inspiring
February 17, 2022

Quit Photoshop if running.
Relaunch Photoshop and open the file that you want to print.
Click on the File menu and go to Print. ...
Now press and hold the Spacebar key for a few seconds.
This should reset the Printer Preferences for Photoshop.

See: https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"