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Known Participant
December 18, 2023
Question

Creative Cloud intractable download issues

  • December 18, 2023
  • 3 replies
  • 224 views

I am running a Mac Studio with a fully updated installation of Sonoma 14.2. The installer app for creative cloud constantly disconnects me when I try to install. I have finally installed via a direct llink the I was provided by Adobe support. I am also about to install Photoshop via a direct link. But I wonder how I am going to install updates in the future. I am having no problems download apps and updates from any other software company. I am only having problems with Adobe. Does any know anything about these issues. Is Adobe gearing its servers to only work with very high speed internet connections? I use a cellular hotspot, and have never had issues in the past, going all the back to Photoshop CS and earlier. I am able to download very large MacOS update without a problem. Why does Adobe make it so difficult to find direct download links if Creative Cloud doesn't work well.

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3 replies

Participant
March 9, 2024

Runnin 2020 Mac Air M2 with Sonoma OS.  Fro last 2 months, all Creative Cloud updates have been painfully slow.  I mean an hour or 2.  No other app chages to the Mac.  Updates were reasonably fast until sometimes after the start of 2024.  Did something change with the Creative cloud app?

bobmeppAuthor
Known Participant
January 2, 2024

Replying one more time to myself, I have just chatted with customer service and they have agreed to cancel my subscription to the Photoraphy Plan. So, after many years I am done with Photoshop and enjoying the Affinity apps and Acorn, which actually are lot of fun and way less expensive that Photoshop. Adobe seems to be shooting itself in the foot with these download issues, which I have to assume are unique to Adobe, because all other non-Adobe apps and notoriously large Mac OS updates download and install without a hitch. My suggestion to Adobe would be to provide apps on disc to customers who are having download issues. A nominal fee for this would be OK. I didn't want to end my subscription to the Photography Plan, but was forced to. One consolation is that all this AI grabage that seems to be a "feature" of photoshop does not at all appeal to me, and likely will as time goes by, be determined in the courts to be a massive copyright issue

bobmeppAuthor
Known Participant
December 26, 2023

Replying to myself here since adobe seems to have nothing  to say about the issue. Direct downloaded apps using links provided by customer service installed but would not run- so I remain dead in the water. The long and the short of it is: I'm done, I'll be  canceling my subscription after using Adobe apps for 25 years. The latest versions of Affinity plus Acorn (a fine native Mac app) allow me to do whatever I want without the chronic Photoshop bugs. I'll miss Photoshop a bit but I can't use it if Adobe can't seem to manage letting me download it. I certainly won't miss monthly subscription fees!