Creative Cloud (Lightroom & Photoshop)

Forum|Forum|9 years ago
January 10, 2017
2 replies
285 views

To whom it may concern. I downloaded the trial version of these products and it expired. When I purchased the products and payment information was submitted properly; however upon start up the software tells me that the trial version has expired. Any assistance is appreciated or even a phone number so I can call technical support. Thx Ricardo Navarro

This topic has been closed for replies.

Correct answer Benjamin Root

How long has it been since you purchased? Adobe says it may take up to 24 hours for everything to be processed.

Did you sign out of the CC app, restart, and sign in again?

Akash Sharma

Legend

Hi Ricardo,

Please PM me your Adobe_ID so that we can check the activation status.

Follow the steps mentioned in Sign in and sign out to activate or deactivate Creative Cloud apps and let us know if that elps.

Regards,

Akash

rxnavarro4Author

Participant

Hello Creative cloud, I got it working now and the software is not active. Regards, Ricardo Navarro

Benjamin RootCorrect answer

Legend

How long has it been since you purchased? Adobe says it may take up to 24 hours for everything to be processed.

Did you sign out of the CC app, restart, and sign in again?

rxnavarro4Author

Participant

Hello Benjamin, you were correct. It took a few hours for the product license to take effect but I got it working now. Thank you for your time and response. Have a good 2017!

Benjamin Root

Legend

Great to hear! And thanks for checking back to let us know.

Best wishes to you for 2017 as well..

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded