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Crop tool broken in Photoshop 23.5

Forum|Forum|3 years ago
August 25, 2022
4 replies
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Updated PS CC to 23.5.0 yesterday. Today, whenever I attempt to crop and image, the image disappears, the histogram become a series of vertical lines. Pressing CMD-0 results in a set of 8 blocks of relatively neutral color but the entire image. Undoing the crop causes the file to zoom to 12,800% but it does revert to the file before the crop was attempted.

I have deactivated Native Canvas.

I have turned off Graphics Processor.

I have restarted after both and no improvement.

MacBook Pro, M1 Pro, macOS Monterey v12.4

macOS

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Correct answer treyn10601976

Already tried Disable Native Canvas and restarted. No change.

Manually removing the Settings file did resolve the issue.

treyn10601976Author

Participant

I have not. That said, is there a way to restore any of my prior settings (I saved the Setting file before deleting it)?

Community Manager

Community Manager

Thank you for the update @treyn10601976. Have you tried rolling back a version to see if the issue persists?

https://helpx.adobe.com/download-install/using/install-previous-version.html

Thank you,

treyn10601976AuthorCorrect answer

Participant

Already tried Disable Native Canvas and restarted. No change.

Manually removing the Settings file did resolve the issue.

Community Manager

Community Manager

Hi @treyn10601976 sorry to hear this.

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

If this doesn't work let's make sure we're in a default state and there are no stale settings somewhere:

Restore your preferences using this manual method:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly?

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

Thank you,