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madridt67123946
Participant
March 12, 2021
Question

Crop tool freezes Photoshop

  • March 12, 2021
  • 4 replies
  • 776 views

For two days in a row, I have attempted to use the cropping tool and it freezes. I have to restart my computer in order to close Photoshop.

    This topic has been closed for replies.

    4 replies

    P
    Panache
    Participant
    March 16, 2021

    I have the same problem, however, I have a work around.

    1. It only locks up on me (so far) when the crop tool is the first thing I use after opening Photoshop. If I use the lasso tool first, then I can use the crop tool without any issues. I also don't have the issue with any other files I open in that Photoshop session once the crop tool works on the first image.
    2. When it locks up: right click the taskbar and open tTask Manger. Select Photoshop and click End Task. It will save rebooting your computer.
      M
      madridt67123946Author
      Participant
      March 16, 2021

      I appreciate you sharing your work around. However, I think there is a bug in update 22.3 that should be fixed so that a work around is not required. I uninstalled 22.3 back to 22.2 and I am not experiencing any more problems.

        D
        defaultxvd5ttnjhjk1
        Participant
        March 16, 2021

        Same problem here, running Windows 10 on a 64 bit machine. Have to use the Task Manager to close Photoshop. I've uninstalled the 22.3 update. 

         

          Darrin21
          Darrin21
          Inspiring
          March 13, 2021

          I just posted the same problem! I'm uninstalling 22.3 version to see if that solves the problem.

            Darrin21
            Darrin21
            Inspiring
            March 13, 2021

            Just unintalled 22.3 back to 22.2, crop works fine now.

              M
              madridt67123946Author
              Participant
              March 16, 2021

              I uninstalled 22.3 back to 22.2 and I am not experiencing any more problems. I appreciate your resolution.

                c.pfaffenbichler
                Community Expert
                c.pfaffenbichlerCommunity Expert
                Community Expert
                March 13, 2021

                Which OS? 

                Does the actual OS crash or why do you restart the computer instead of just force-quitting Photoshop? 

                 

                What have you done for all-purpose trouble-shooting so far? 
                Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
                https://helpx.adobe.com/photoshop/using/preferences.html
                https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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