Skip to main content
YayaCreates
Inspiring
December 28, 2020
Question

Crop Tool Not Working > System Info

  • December 28, 2020
  • 0 replies
  • 112 views

Hello, I am having trouble with Photoshop 2020 (latest version as of  December 2020).  The crop tool is not working at all. No crop border to adjust, whether you click on the artboard or off. Even then, it creates a 2nd artboard instead of cropping the existing one. So, the only solution is to use canvas settings and spend time tweaking it to pixel-perfect size.

I read the forum threads and see to uncheck the graphics card. It does, in fact, give me an error about my CPU. The trouble is that I just built this computer in Spring 2020 after Adobe products maxed out my last unit. 

Would you mind offering me guidance on what I need to upgrade?

glgpu[0].GLDriverDate="20200914000000.000000-000"
glgpu[0].GLRenderer="GeForce RTX 2070 SUPER/PCIe/SSE2"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8589
clgpu[0].CLName="GeForce RTX 2070 SUPER"
clgpu[0].CLVendor="NVIDIA"
clgpu[0].CLBandwidth=3.720000e+11
clgpu[0].CLCompute=3777.005590
clgpu[0].CLRawDeviceName=GeForce RTX 2070 SUPER
clgpu[0].CLRawDeviceVendor=NVIDIA Corporation
clgpu[0].CLRawPlatformName=NVIDIA CUDA
clgpu[0].CLRawPlatformVendor=NVIDIA Corporation
nativegpu[0].NativeName="7812:NVIDIA GeForce RTX 2070 SUPER"
License Type: Subscription
Serial number: (hidden from this thread)
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\hiddenfromthread\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 953.2G, 737.2G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

I appreciate your time!

This topic has been closed for replies.