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paulg48754333
Participant
April 22, 2017
Question

CS5 on Win10 won't start.

  • April 22, 2017
  • 1 reply
  • 381 views

I have reinstalled AAM and CS5.  Windows is up to date.  I also renamed C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp and it recreated it.  I have tried running CS5 as administrator.

When I try and start CS5 64-bit this is the only error I get.  Any help would be appreciated.

Log Name:      Application

Source:        Application Error

Date:          4/21/2017 11:27:22 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      SilverSurfer

Description:

Faulting application name: PDApp.exe, version: 10.0.0.49, time stamp: 0x577f74a6

Faulting module name: adobe_oobelib.dll, version: 3.0.0.10, time stamp: 0x4e2435c0

Exception code: 0xc0000005

Fault offset: 0x00031265

Faulting process id: 0x3278

Faulting application start time: 0x01d2bb291ace2680

Faulting application path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe

Faulting module path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\LWA\adobe_oobelib.dll

Report Id: 7d7babdc-3d9a-4672-8696-0887e4bd8232

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-04-22T05:27:22.609067100Z" />

    <EventRecordID>1399</EventRecordID>

    <Channel>Application</Channel>

    <Computer>SilverSurfer</Computer>

    <Security />

  </System>

  <EventData>

    <Data>PDApp.exe</Data>

    <Data>10.0.0.49</Data>

    <Data>577f74a6</Data>

    <Data>adobe_oobelib.dll</Data>

    <Data>3.0.0.10</Data>

    <Data>4e2435c0</Data>

    <Data>c0000005</Data>

    <Data>00031265</Data>

    <Data>3278</Data>

    <Data>01d2bb291ace2680</Data>

    <Data>C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe</Data>

    <Data>C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\LWA\adobe_oobelib.dll</Data>

    <Data>7d7babdc-3d9a-4672-8696-0887e4bd8232</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

    This topic has been closed for replies.

    1 reply

    Mohit Goyal
    Community Manager
    Community Manager
    May 12, 2017

    Hi paulg,

    Please update the Adobe application manager on your machine.

    Adobe - Adobe Application Manager : For Windows : Adobe Application Manager

    Let us know if that helps.

    Regards,

    Mohit