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Participant
March 9, 2014
Answered

CS6 Installation Failure - Adobe Genuine Software Verification Error

  • March 9, 2014
  • 2 replies
  • 22334 views

I am trying to install CS6 as a trial version on my Windows8 laptop but keep being told that my software is counterfeit (" Installation Failure - Adobe Genuine Software Verification Error").

I have uninstalled and re-downloaded it with no success, and the only forum post i can see on this suggests checking the date/time on the PC are correct (which they are).

Any further ideas?  

Many thanks

This topic has been closed for replies.
Correct answer rjnova

I've had this problem for months after my computer decided to crash and my disk drive is broken. I've had to download the program again from Adobe then it told me it wasn't verified.

Finally, I found a solution. I downloaded the Adobe Application Manager, version 10, from Adobe. It didn't work when I already tried to install it. I deleted the files, restarted the computer, then ran the AAM again. Then I re-downloaded the files to install PS CS6 and installed it. Miraculously it worked.

Here's the link to AAM: Adobe - Adobe Application Manager : For Windows : Adobe Application Manager : Thank You

2 replies

rjnova
rjnovaCorrect answer
Participant
February 9, 2017

I've had this problem for months after my computer decided to crash and my disk drive is broken. I've had to download the program again from Adobe then it told me it wasn't verified.

Finally, I found a solution. I downloaded the Adobe Application Manager, version 10, from Adobe. It didn't work when I already tried to install it. I deleted the files, restarted the computer, then ran the AAM again. Then I re-downloaded the files to install PS CS6 and installed it. Miraculously it worked.

Here's the link to AAM: Adobe - Adobe Application Manager : For Windows : Adobe Application Manager : Thank You

Mylenium
Legend
March 9, 2014
Jkhar333Author
Participant
March 9, 2014

Thanks very much for replying Mylenium - i found this before but it only contains a link to photoshopCC rather than CS6 unless I have missed it??.    I have bought a licence for the student/teacher edition of CS6 (which I am still waiting for) so presume that downloading photoshop CC wont work.  

I have also tried the 'troubleshoot' link provided but couldnt find anything specific to this error.

Has anyone successfully resolved this problem for CS6?

Cheers

Participant
August 8, 2015