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Participant
March 25, 2024
Question

Currently can't export from photoshop, home button not working and plugins greyed out...!

  • March 25, 2024
  • 1 reply
  • 170 views

I have had an issue with exporting from photoshop on my mac for a while now. When I go to export it just say 'Could not complete the Export As command because of a program error' - both Export as and Quick export.. 
I've also noticed that the home button doesn't work (greyed out - and when I open the program it just opens, the pop up whether to open or new file doesn't happen) And 'plugins' is all greyed out. 

I have tried a new user (on mac) and photoshop works perfectly on this different user so there seems to be an issue with my user and the software together...! 
I have also tried everything I can find on every forum, including completely uninstalling and re-installing adobe creative cloud and still not working. 

Has anyone had and resolved this problem? 

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1 reply

Ares Hovhannesyan
Community Expert
Community Expert
March 25, 2024

Try to deactivate your active account if there are some conflict. Go  to your Adobe Id and find this in your "Plans and payment" Menu