Cursor posiition not showing in rulers

Forum|Forum|3 years ago
January 11, 2023
2 replies
799 views

I updated to v23.5.3 the other day and I have lost my cursor position in rulers. I can see an update v24.1 in my Creative Cloud desktop but for some reason this is marked 'Not Compatible!'
Any idea how to solve this?

Windows

This topic has been closed for replies.

Correct answer davids24527070

Hi Kevin
I solved it. Problem was with Windows not updating to Ver 21H2. Found a
couple of errors on chkdsk but Windows still wouldn't update. Eventually
ended up doing a manual update with the Windows Media Creation Tool. After
that Photoshop V24 loaded without a problem.

Kevin Stohlmeyer

Community Expert

Hi @davids24527070 go to Photoshop Help Menu/System Info and copy/paste the details here.

That will help narrow down the "not compatible" message you are getting for the updates.

davids24527070AuthorCorrect answer

Participant

Hi Kevin
I solved it. Problem was with Windows not updating to Ver 21H2. Found a
couple of errors on chkdsk but Windows still wouldn't update. Eventually
ended up doing a manual update with the Windows Media Creation Tool. After
that Photoshop V24 loaded without a problem.

Omar.Fathy

Community Expert

Try one of these solutions:
- Activate "Deactivate Native Canvas" option from Edit> Preferences> Technology Previews
- Deactivate "Use Graphic Processor" option from Edit> Preferences> Performance

davids24527070Author

Participant

Hi Omar
Thank you very much for this. Cursor now showing. After a little
experimenting it seems I can leave the graphic processor on but did need to
activate 'Deactivate Native Canvas'
Most grateful to you
Dave Shepherd

Omar.Fathy

Community Expert

Your problem is still exist?

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