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K
Kathy23857956s2qv
Participant
April 11, 2022
Question

Demandware desaturates sRGB IEC color space images

  • April 11, 2022
  • 3 replies
  • 442 views

Here's the issue... client uses Demandware for their content to display product in their ecom product page. According to DemandWare's articles on the topic, files should NOT be saved as sRGB IEC61966 or Adobe RGB. Their recommendation is "Adobe sRGB" - however I don't see that color space in PS 2022 (or 21). We did try e-sRGB but the results were funky.  (we do work on Macs)

 

Anyone else have this issue and how did you resolve? I was told that Demandware will not recognize embedded profiles. 

thanks in advance. 

This topic has been closed for replies.

3 replies

TheDigitalDog
TheDigitalDog
Inspiring
April 11, 2022

As outlined, there is no such thing as "Adobe sRGB".

The simple answer however is, that this product/site isn't color-managed. IF it were, the images would match Photoshop which is color-managed.

If you were told Demandware will not recognize embedded profiles, it's not color-managed. And if you happen to upload sRGB without an embedded profile but you're viewing on a wide gamut display, or something a mile off from 'sRGB', the preview will not match Photoshop.

This isn't a Photoshop issue.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    K
    Kathy23857956s2qvAuthor
    Participant
    April 12, 2022

    thanks to all... I know it wasn't a Photoshop issue & didn't mean to imply that, but hoped someone else had the experience with Demandware and had a process that worked to not lose the quality of the photo. Unfortunately, our client will likely not move away from DW, so we're a bit stuck. If the site isn't color managed, what would be the best working color space to use to simulate "no profile" so we can adjust each photo before sending. Essentially predicting what the image will look like in DW. 

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    April 12, 2022
    @Kathy23857956s2qv wrote:

    Essentially predicting what the image will look like in DW. 

     

    Kathy, you can try to "match" what you see in DW to your monitor, but you cannot control other monitors and how anyone else might see it.

     

    Jane

     

    T
    Test Screen Name
    Legend
    April 11, 2022

    I don't think there is any such thing as "Adobe sRGB". But one sRGB should be much like another, and the universal profile for all web design is sRGB. Don't expect accurate colour if you have a wide gamut monitor, as they are not for web viewing. 

      TheDigitalDog
      TheDigitalDog
      Inspiring
      April 11, 2022
      quoteDon't expect accurate colour if you have a wide gamut monitor, as they are not for web viewing. 

      By @Test Screen Name

      Sure they are; if the product/software/browser is color-managed. Without color management, sRGB is a meaningless concept. Without, sRGB images are not guaranteed to match what is seen in a color-managed application as outlined below.

      In Safari as just one example, ProPhoto RGB documents preview exactly as they do in Photoshop on my wide gamut display. Ditto for any other tagged RGB Working Space.

       

      sRGB urban legend & myths Part 2

      In this 17 minute video, I'll discuss some more sRGB misinformation and cover:
      When to use sRGB and what to expect on the web and mobile devices
      How sRGB doesn't insure a visual match without color management, how to check
      The downsides of an all sRGB workflow
      sRGB's color gamut vs. "professional" output devices
      The future of sRGB and wide gamut display technology
      Photo print labs that demand sRGB for output

      High resolution: http://digitaldog.net/files/sRGBMythsPart2.mp4
      Low resolution on YouTube: https://www.youtube.com/watch?v=WyvVUL1gWVs

      Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      April 11, 2022

      @Kathy23857956s2qv 

       

      Did you ask Demandware Support?

      https://support-demandware.force.com/customer/login?locale=us

       

      Jane

       

        K
        Kathy23857956s2qvAuthor
        Participant
        April 11, 2022

        yes, they refered us to the knowledge base article stating what I wrote in post. Use Adobe sRGB not sRGB IEC... 

        I've attached the two files... jpg is the original, demandware also converts to PNG. Both indicate the right ultimate colorspace, however (18) is desaturated and muddy vs (17)jpg original.

         

        K
        Kathy23857956s2qvAuthor
        Participant
        April 11, 2022

        sorry, just realized I was sent just screen captures, so that wouldn't help except to show the difference in color... see below. the one on the left if the original, one on the right is after demandware processed.

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