Device Preview missing from the Window panel

Forum|Forum|8 years ago
August 18, 2017
2 replies
3550 views

I cannot open the Device Preview on Photoshop CC, the option is completely missing from the Window panel. I think it is missing since my Windows 10 Pro updated last time, around 2 weeks ago, as before that it was just working fine. I tried reinstalling Photoshop CC and it didn't help. Reinstalling Windows is not an option. Any ideas?

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Correct answer JJMack

try resetting your preferences.

W

WatraczDesignAuthor

Known Participant

Just to report: That solution helped for some time, but then the Device Panel was missing again, and I had to restart Preferences again. Then it was missing completely and restarting preferences didn't help. Now I installed the newest version of Photoshop, and the Device Panel is no longer part of this application anymore. I had a chat with Adobe Support representative and he confirmed that, and as a reason, he mentioned that this feature was not used by many people and therefore got removed...

JJMack

Community Expert

I would think it also had to do with mobile devices. There are two camps there mainly Apple IOS and Google Android. These change too often and devices get abandoned. Apple old devices can not run then newer IOS versions and the latest IOS 11 no longer support old 32bit apps. Adobe would need to maintain IOS version dependant version for mobile IOS devices. Android is like the PC world many manufactures use Android OS and their mobile devices do not always get update to the latest version of Google Android OS. Adobe realize that the development cost to support all mobile devices and versions would be very expensive and hurt their bottom line. Seeing the feature was not widely used it would be better to drop the feature and not increase the price of the Creative Cloud Subscriptions.

JJMack

AASBB1

Participating Frequently

This is disheartening, I came here to find out where this functionality went myself. I believe I was just using it a month or two ago before the last upgrade. While I didn't bother checking what my designs looked like on Android, I did check them on an iPhone to see how they would look on a mobile device. I only do 3-4 web applications a year but I used it every time I did design work. Even only supporting iPhone, is better than nothing, you can still get a sense of what something will look like on an actual mobile device in terms of scale and proportions. Thankfully I use a mac so there are other options for me, like Sketch. I will be very honest with you, the only reason I had gone back to Photoshop from Sketch was because they added that feature. I'm not here to bash Adobe or it's products but that was a very important feature to my workflow and my validation process. Maybe not many people used it because not many people knew it existed, there is an awful lot of functionality in photoshop that not everyone uses. Plus Adobe's plan was to make Photoshop more of a web / app based design tool and they had added a lot of features that Sketch had, like art boards. Before you only had Art Boards in illustrator. So by trying to turn Photoshop into a Swiss Army Knife like design tool, of course you're going to wind up with some features that aren't widely used however I bet more people used it than the fish eye lens filter that has existed in Photoshop for like 30 years.

JJMack

Community Expert

What CC version? Try creating a new mobile document so Photoshop can see the device you are editing for.. I have the latest Windows 10 preview installed.....