Skip to main content
JoelCompleteCreative
JoelCompleteCreative
Participant
October 20, 2017
Question

Does anyone know why I get this error message every time startup Photoshop cc2018?

  • October 20, 2017
  • 2 replies
  • 1258 views

Exception:ReferenceError:ExternalObject is undefined

I get this error popup during the startup of PS - each time I have to press OK 5 times and it goes away.

Does anyone know why and / or how to fix it please?

Thank you for your time.

[Moved from the non-technical Lounge Forum to the specific Program forum... Mod]

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

This topic has been closed for replies.

2 replies

JoelCompleteCreative
JoelCompleteCreativeAuthor
Participant
October 29, 2017

I have not yet received help to fix this issue. Can anyone suggest anything to get this resolved please?

Akash Sharma
Akash Sharma
Legend
October 20, 2017

Hi Jiggsta01,

This seems to be related to a third party plugin/preset.

Could you please skip loading 3rd party plugins when you launch Photoshop and check if the issue persists.

Refer this article Photoshop plug-ins troubleshooting ​for steps to skip plugins while launching.

Thanks,

Akash

JoelCompleteCreative
JoelCompleteCreativeAuthor
Participant
October 22, 2017

Hi Akash.

Thanks for getting back to me. You are right, it is a plugin issue. I started PS up without plugins and there was no error messages. I followed the steps in the link but I can't actually find any PS plugins on my HD. I checked in all version folders as well as going into Application Support but there were only 2 plug-in folders that were both empty and the only PS plugin I could find was called 'FontExplorer X for Photoshop CC 2017.plugin'. I am not sure what to do from here, are you able to help me further please?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices