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Participant
September 23, 2024
Question

Download issue

  • September 23, 2024
  • 2 replies
  • 334 views

Hi, I just wanted to download the adobe ecosystem and it tells me it can't on my pc, wich is a msi katana b13vfk-1043fr. I don't really understand why, I updated my drivers and it still don't want to download it. Do you know why ?

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2 replies

D Fosse
Community Expert
Community Expert
September 24, 2024

Make sure you're getting a Windows installer, not a Mac installer. It should be an .exe file, not a DMG file.  Try a different web browser if that's the case. It has happened quite often recently.

Per Berntsen
Community Expert
Community Expert
September 23, 2024

I assume that you want to install Photoshop.

Does your computer meet the system requirements?

See https://helpx.adobe.com/photoshop/system-requirements.html

Participant
September 23, 2024
Yes, you can verify it, it is recent and i buyed it for my studies. I don't
see where the problem is and i really need the Adobe ecosystem to be
efficient
Kevin Stohlmeyer
Community Expert
Community Expert
September 23, 2024

@eliaz_7322 can you download the Adobe Creative Cloud Desktop app? All applications are installed via this app.

https://creativecloud.adobe.com/apps/download/creative-cloud