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T
TheDanMan
Participant
September 22, 2021
Question

Droplet errors if copied to a different mac

  • September 22, 2021
  • 1 reply
  • 252 views

We use three basic Dropplets for converting image files for our needs, each works as expected on my own machine (Macbook Air M1) or if I manually create them on the Mac they'll be used for, no issues there. 

 

However, if I attempt to send a dropplet to a user, they always see these two errors, regardless of any combination of options is chosen in either error message. Issue persists regardless of what Mac said Dropplets were made on, and always work fine when created manually using the same .atn saved actions.

 

 

Any suggestions in our troubleshooting would be very welcome. Could this be intentional due to separate licenses/Adobe accounts for each user? 

 

 

Issue also appears the same regardless of how the dropplets are sent, DMG, Zip, Cloud, or copied manually. 

This topic has been closed for replies.

1 reply

Stephen Marsh
Community Expert
Stephen MarshCommunity Expert
Community Expert
September 22, 2021

Are the other Macs M1 or Intel based? Perhaps try creating the droplet app on the end use machine from the .atn file. 

T
TheDanManAuthor
Participant
September 22, 2021

End users are on a mix of both M1 and Intel, issue persists regardless of which CPU the dropplets are created on. Creating the droplet on each end-user machine does work without any issues, but is far from ideal. The issue is that I cannot simply create the dropplets one time and share them to end users.

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