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SLWtRB
Participating Frequently
June 19, 2020
Answered

Due to a problem initiating CC Libraries...

  • June 19, 2020
  • 4 replies
  • 8170 views

Hi all, I'm new to Photoshop,  and I kept getting this message after initiating photoshop 2020 on my Mac (Please refer to the screenshot). I tried every solution I can find online including terminating the process, deleting cache folder, verify the hosts, configuring the proxy, reinstalling the software, and I tried Adobe CreativeCloud Cleaner tool...nothing worked..installed photoshop fresh and this message just pops right up after I started the software...I don't know anywhere else where I might get help...please could someone offer a solution! Thanks heaps!

    Correct answer Mariia Novikova

    Hi Mariia, 

    Thanks for the quick response and detailed steps. It didn't work for me, the same problem still exists. 

    For me, the AdobeIPCBroker didn't exist in step 1 and I simply didn't have a folder named 'Adobe Desktop Common' in the 'Library' folder accessed by 'Option+Shift' from the 'Go' menu. However,  I did find 'Adobe Desktop Common' under 'Macintosh HD/Library/Application Support/Adobe

     

    I was aware the two 'Library' folders are different but I gave it a try anyway, What I did:

    1. created the 'IPC' folder under Adobe Application Manager/IPC

    2. copied the AdobeIPCBroker found in Macintosh HD/Library/Application Support/Adobe/Adobe Desktop Common/IPCBox to the Adobe Application Manager/IPC/IPC folder exactly like the way shown in your picture. 

     

    But ya, it didn't work. Tried restarting the computer, couldn't get it to work. 

    Thanks,

    Will 

     

     

     


    Thank you for sharing the steps, so the location you've placed is incorrect - that's ok. Do this:
    Navigate to:
    Macintosh HD/Library/Application Support/Adobe/Adobe Desktop Common/IPCBox

    Do you see AdobeIPCBroker there? If yes, copy it and paste to:
    Applications/Utilities/Adobe Application Manager/IPC

    Restart the app - that should work.

    Let us know if that helped.

    Thank you,
    Mariia

    4 replies

    N
    NNNNORM
    Participant
    February 11, 2021

    I tried this fix and copied the file, when I opened IPC to paste it, it was already there so I replaced it with the copied file then reopened Photoshop. No messages so far so working so far thanks. I was only getting the message sometimes and it didn't seem to stop anything working but I will keep an eye on it. I'm on a 27inch Imac late 2013 running Catalina by the way.

    Cheers Norman

    A
    arie5C41
    Participant
    January 14, 2021

    Hello, I have the same problem on a Mac with Catalina and your fix Maria sadly does NOT work.

    I have checked (and copied just to be sure), the IPCBroker from Macintosh HD/Library/Application Support/Adobe/Adobe Desktop Common/IPCBox into Applications/Utilities/Adobe Application Manager/IPC. Please note: IPCBroker was already there.

    I have than restarted the app but the error message was still there:-(

    K
    Katy0D4C
    Participant
    February 2, 2021

    Hi there. 

    Sadly - I, too, have followed Maria's instructions - but the same issue still continues. 

    IPCBroker existed in the Applications/Utilities/Adobe Application Manager/IPC. Copied it across - but when I got to locating the Application Support/Adobe/Adobe Desktop Common/IPCBox folders, the Adobe Desktop Common folder didn't exist. I created it, and the subfolder IPCBox and copied IPCBroker in there, but it didn't work. 

     

    This has only become an issue since I upgraded my MAC to V11.1 of Big Sur at the start of the year.

    Desperate for a fix - as I have client design work to do.

     

    Katy

    S
    Adobe Employee
    supkat
    Adobe Employee
    June 23, 2020

    Hi,

    We would like to investigate this problem and if you could share logs from your machine, this would be very helpful. Here is a link to Adobe Log Collector Tool:
    Create and send log files for Creative Cloud
    You'll get a zip file generated, could you please send the name of it? It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
    This might help us to understand the root cause of the problem.

    Thank you,
    Supriya
    CCLibraries

      S
      SLWtRBAuthor
      Participating Frequently
      June 24, 2020

      Hi Supriya,

      I appreciate the fact you reached out to help me. Here is the name of the log:

      AdobeLogs_20200624_213752_029-mac.zip

       

      Update on the situation:

      I noticed that this message only pops up if I have clicked on the 'Libraries' tab or have opened it in previous sessions, and it only shows up once and won't reproduce until I have terminated and restarted photoshop.

       

      Like I explained before, the problem happens to freshly installed photoshop (after I have cleaned all adobe software from my mac), so it does look like it's a problem with the software. I believe someone sent out a post regarding the exact same issue just before me, and he/she got no solution either.

       

      Please look into it,

      Many thanks!

        M
        Community Expert
        mark@headTrixCommunity Expert
        Community Expert
        June 19, 2020

        hi,

        I'm not sure I can fix your issue. But you can close Photoshop and first make sure that are signed into the cloud.

        Then you can try closing Photoshop and then holding down Command+Option+Shift (Control+Alt+Shift for pc) when you double-click photoshop to start. Then say Yes to deleting the preferences to see if that helps.

        or try this Old 2015 message about the same issue to see if that can help.

        Photoshop CC 2015 - CC Libraries fail to initialize

        hope it works for you soon! I love Libraries!!

        cheers,

        mark

        headTrix, Inc. | Adobe Certified Training & Consulting
        S
        SLWtRBAuthor
        Participating Frequently
        June 20, 2020

        Hi Mark, thank you for trying to help me. Unfortunately, your method didn't work, I'm reading through all posts and replies from the link you provided hoping there's a solution in there that I haven't tried...

        M
        Community Expert
        mark@headTrixCommunity Expert
        Community Expert
        June 22, 2020

        Hi,

         

        Sorry if this did not work. I was suggested to delete your preferences and the link I shared was the fix to the same issues someone had years ago.

         

        If not perhaps you could try calling Adobe Tech Support and then can login to your machine and try to help.

         

        thanks,

        mark

        headTrix, Inc. | Adobe Certified Training & Consulting
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