"dynamic link media server its not available" when importing video into Photoshop

Forum|Forum|6 years ago
February 9, 2020
2 replies
3005 views

Hi , i,m cant import video in photoshop. in get an erro "dynamic link media server its not available" . can you help me to solve it? i´m running photoshop in a mac 2018, macos catalina 10.15.3 , intel core i5, 2 cores 8 gb of ram,. i already tried many of the "solutions " in other forums . thanks .

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Sammy Su

Participant

Did you solve this problem? I met the same issue too.

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Zebbler2

Known Participant

Yes, I finally solved this. It took a full Adobe Suite uninstall with a specialist who could find all of the hidden files the uninstaller can't find. I tried everything else first, and nothing helped. I spent hours with Adobe support and they weren't helpful. But a super clean FULL Adobe Suite uninstall and fresh re-install did it. There go my plugins, presets and automations, but such is life sometimes. I am still quite upset, but at least my videos load now.

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Sammy Su

Participant

Thank you for your reply! One more question is how shall I do a super clean FULL Adobe Suite uninstall? Seems like I don't have any other choice but uninsall everything and reinstall them again. Thank you!