Dynamiclink Media Server ....... 2 years error but i trust adobe will solve

I respect the Adobe company very much and I can be one of the few who have a deep love for the Adobe company. It is enough that it is behind the success of the future of many, and from this premise from my fear for it I hope from the customer service providers before responding to this serious problem in the program. They avoid any mitigation of the problem that has no solution until Now whoever appeared to any user and iam one of them would not handle Adobe's technical support, I screen share for two hours for technical support from adobe. They did not fix anything. It's like Corona Virus. Please, enough, I have done more than 200 video projects in Photoshop. Now, I cannot even run a normal video file. and iam sure Adobe will fix this problem in a few days because we trust adobe, problems like this can not stop us for 2 years till now without any help from adobe.
thanks