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Wesley Vasques
Participant
December 11, 2020
Question

Erro ao carregar o photoshop

  • December 11, 2020
  • 0 replies
  • 206 views

Estou com problemas para abrir o programa, alguem pode me ajudar? quando clico ele fica carregando plugin e trava com o seguinte erro:

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="21.2.4" build="20200922.r.323" source="Windows-Client" crashType="n/a">
<time year="2020" month="12" day="11" hour="2" minute="46" second="26" timeoffset="-180" timezone="Hora oficial do Brasil"/>
<user guid="014bab68-b677-4413-b94d-ba1ac186444a"/>
<system platform="Windows 7 Ultimate" osversion="6.1" osbuild="7601" applicationlanguage="pt-br" userlanguage="pt-BR" oslanguage="pt-BR" ram="4043" machine="Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz" model="Intel64 Family 6 Model 42 Stepping 7" cpuCount="4" cpuType="8664" cpuFreq="2294 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1797 MB" caption="Intel(R) HD Graphics Family" description="Intel(R) HD Graphics Family" driverDate="20110127000000.000000-000" driverVersion="8.15.10.2291" videoModeDescription="1366 x 768 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_0116&#38;SUBSYS_908B104D&#38;REV_09&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10umd32,igd10umd64.dll,igdumd64.dll,igdumdx32"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00000001472EAAA0">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00000001472EAAA0" symbolname="ART::AssetType::operator!="/>
<stackStatement index="1" address="0x000000014613A4CB" symbolname="xmlFreeRMutex"/>
<stackStatement index="2" address="0x0000000146857CE2" symbolname="ART::AssetType::operator!="/>
<stackStatement index="3" address="0x000000014647DD2F" symbolname="xmlFreeRMutex"/>
<stackStatement index="4" address="0x0000000146480CEE" symbolname="xmlFreeRMutex"/>
<stackStatement index="5" address="0x00000001460D258A" symbolname="xmlFreeRMutex"/>
<stackStatement index="6" address="0x000000014969D5E0" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::is_destroyed"/>
<stackStatement index="7" address="0x000007FEF2851030" symbolname="unknown"/>
<stackStatement index="8" address="0x000007FEF2853338" symbolname="is_exception_typeof"/>
<stackStatement index="9" address="0x0000000077BEB9F3" symbolname="RtlRestoreContext"/>
<stackStatement index="10" address="0x00000001460D3624" symbolname="xmlFreeRMutex"/>
<stackStatement index="11" address="0x00000001460ED182" symbolname="xmlFreeRMutex"/>
<stackStatement index="12" address="0x0000000145E552D8" symbolname="xmlSprintfElementContent"/>
<stackStatement index="13" address="0x00000001460AF576" symbolname="xmlFreeRMutex"/>
<stackStatement index="14" address="0x000000007797556D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="15" address="0x0000000077BD372D" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000014A009820"/>
<register name="RBX" value="0x000000014BAF74A0"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x0000000000176F10"/>
<register name="RBP" value="0x0000000000176FF9"/>
<register name="RIP" value="0x00000001472EAAA0"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

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