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gboycott1
Participating Frequently
December 6, 2017
Answered

Error 16 - Have tried everything 10 times

  • December 6, 2017
  • 2 replies
  • 3315 views

Okay, I'm on Windows 7 and the only product I'm currently interested in is Photoshop CC.2018.

I am on a 64 bit machine, AMD processor.  Tons of memory and GPU power.

First move as a total N00b...follow instructions.  Uninstall Photoshop and reinstall photoshop.

Error 16.

Second move:  Run as Administrator.  Hey, it worked!  For one day.

Woke up today:  Error 16

Found instructions to fix permissions and change search option on this site.  I have done that, probably 10 times now.  It doesn't work.  Yes, I've rebooted.

Did a run of your "Obliterate all Adobe software" utility and reinstalled after that, didn't work.

Enabled Guest Account, restored "Everyone" to relevant folders.

Error 16.

I contacted chat support from Adobe and let them have their way with my computer, and watched them for 2 hours do everything I already did, and a whole lot slower.  When they asked me to reboot, I did, and they were gone, no way to get them back evidently with the software they put on the computer.

Tried to log back in to support in the link given in the email to me, and it sent me on a "enter your password" endless loop.

So now you know everything I've been through.  I am BEGGING YOU, I  implore you...do not address me like a n00b or like you're following a script.  I swear, I will absolutely lose it.  Please read what I wrote about what I did and don't ask me redundant questions.  Your usual responses do not work for whatever reason.

Please just make your product work properly and tell me how to get back to what I need to do with it.

    This topic has been closed for replies.
    Correct answer favianandresb

    Hi, after days trying to solve the same problem I finally found a really simple solution here: How to Fix Photoshop cc Configuration Error 16 - YouTube

    Hope it works for you too. See ya and good luck!

    2 replies

    favianandresbCorrect answer
    Participant
    December 18, 2017

    Hi, after days trying to solve the same problem I finally found a really simple solution here: How to Fix Photoshop cc Configuration Error 16 - YouTube

    Hope it works for you too. See ya and good luck!

    SG...
    Adobe Employee
    Adobe Employee
    December 6, 2017

    Hi,

    I'm seeing if I can get someone to help you out. What version of the Creative Desktop application do you have running? Release notes for the Adobe Creative Cloud desktop app

    regards,

    steve

    gboycott1
    gboycott1Author
    Participating Frequently
    December 7, 2017

    I'm at work and I'm not sure, but let me put it this way:  I just redowned it and installed it yesterday, so it's from your site whatever Adobe is putting out right now.  I can check properly tomorrow morning.

    gboycott1
    gboycott1Author
    Participating Frequently
    December 7, 2017

    4.3.0.256 is my version of Creative Cloud.