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cejny
cejny
Inspiring
October 9, 2019
Answered

Error after upgrade to Catalina – Smart layers

  • October 9, 2019
  • 3 replies
  • 1196 views

Hello,

i upgrade to Mac OS Catalina. When i use the smart layers in Photoshop and do edit in Illustrator, then i go back 
in Photo and get this Message:

 

"You cannot update smart object files because the file is locked, you do not have the necessary access permissions, or the file is being used by another program. Check the 'Finder' command in the Finder to make sure the file is unlocked and that you have permission to access it. If the problem persists, save the document to another file or duplicate it in Finder."

 

I make this file one day before upgrade, and then its work good.

Please help me
Thank you 
Ondra

This topic has been closed for replies.
Correct answer cejny

Hi,

 

thank you answer me. I have the PSD file on external disk. In Info window i have the

check box "Ignore ownership on this volume" set ON. 

 

I upgrade now new Photoshop and new upgrade Mac OS and i check it out. It seem, its work better.

 

Thanks

Ondra

3 replies

Pete.Green
Community Manager
Pete.GreenCommunity Manager
October 10, 2019

Hi Ondra, 

 

Can you provide more info on your exact workflow so we can try to reproduce this?

 

If your files are stored on an external drive, one user resolved this using Get Info on the drive the file was stored in.

Look for a check-box to check at the bottom of GetInfo that says "ignore ownership". See if that's available.

 

 

Let us know more detail when you can.

Regards,

Pete

    cejny
    cejnyAuthorCorrect answer
    Inspiring
    November 8, 2019

    Hi,

     

    thank you answer me. I have the PSD file on external disk. In Info window i have the

    check box "Ignore ownership on this volume" set ON. 

     

    I upgrade now new Photoshop and new upgrade Mac OS and i check it out. It seem, its work better.

     

    Thanks

    Ondra

    J
    J453
    Legend
    October 10, 2019

    I cannot reproduce this problem. What is the path/location of the file you have placed? I assume this is a linked smart object as opposed to an embedded smart object?

    cejny
    cejnyAuthor
    Inspiring
    November 8, 2019

    Hi,

     

    the PSD file is on external disc. And its a placed vector image like smart objects. When in need editting

    this object, i click on in a then is started the Illu. I edit object and save. Then a i go back to the Photo

    and then i saw this error report.

     

    But, now i was upgrading to new version Photo and new upgrade to MacOS, and its seem better.

    I check it out and maybe i write you in the future.

    Thank you

    Ondra

    A
    Anonymous
    October 9, 2019

    Hi

    Photoshop CC 2019 has not been tested to run on Catalina, upgrading to a new Mac OS has always caused issues with Photoshop among other Adobe apps

    https://community.adobe.com/t5/Photoshop/Does-Photoshop-work-with-Catalina/td-p/10654955

    You should always wait before upgrading to a new major OS update

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