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Alexandra5E92
Alexandra5E92
Participant
November 9, 2020
Question

Error message: cannot open because files do not exist

  • November 9, 2020
  • 1 reply
  • 321 views

Running version 21.1.3

Cannot open jpeg or psd files created in the past week and earlier.  When I try to open file, get the error message 'cannot open because files do not exist', then on 'ok' the file disappears. 

 

Solutions?

Thank you.

    This topic has been closed for replies.

    1 reply

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    November 9, 2020

    Are you opening from the Home Screen or Bridge or Mac Finder / Windows File Explorer?

     

    If you are opening from the Home Screen, it shows recently opened files. If you move or rename or delete a file, it will show up in the Home Screen as a recent file until you try to open it. Then you will get that message and the thumbnail will disappear, exactly as you describe.

     

    Any chance the images were on an external drive that is no longer available?

     

     

    ~ Jane

      Alexandra5E92
      Alexandra5E92Author
      Participant
      November 9, 2020

      These files are all saved to my hard drive - on a MacBook Pro btw. I open photoshop from CC and try to open the files from the 'recent' list - files I was working on as recently as yesterday, all saved as psd or jpeg files.  When I click I immediately get the error message, and then when I hit the 'ok' required button the file disappears from the 'recents' window.

       

      I have not moved them from where I have saved, but I do have 2-3 versions of files 'saved as' different formats or versions.  None seems to open - and all the files I have tried to open in this way appear grayed out in finder - they cannot be opened at all (even jpegs by preview).  All my recent work.  Has been happening since Thursday and never before. I updated to newest photoshop this morning and still can't open or recoignize files.

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      November 9, 2020

      Look in Finder and see what the File size is. Can you open an image by right-clicking it in Finder?

      ~ Jane

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