Error Rendering Video in Photoshop, "mp4" extension missing!

Question

Hi,I've been exporting video with my current psd version for a  while now and everything was fine, but suddenly for no reason at all:1. When I open the file menu, the "Save As" & "Export" tabs are highlighted in blue (maybe it means something maybe it doesn't).2. Anyways when I choose Export > Render Video and the window pops open, the video's name isn't followed by the default ".mp4" extension as usual, it's not followed by anything, unlike switching to "Photoshop Image Sequence", the ".jpg" extension appears and everything is normal.3. When I click "Render" (after I've switched back to the "Adobe Media Encoder" option that has no extension, a pop up message appears saying "command could not be completed because of a program error" &#128533;&#x1F615;pic .1pic .2pic .3

JJMack · Accepted Answer

Yes, I checked the video folder in photoshop presets and it's empty, does that mean I have to uninstall and reinstall a new version, or there is a way to download the media encoder folder alone and reinstall it somehow?

You may want to do a search first on your disk for the three missing folders you may have move them by accident do a search for DPX and H264 and QuickTime If you find them you could move the back Otherwise Uninstall and reinstall

JJMack · Answer

The Dialog you show look incomplete? The format preset seem to be missing for H.264. Format seems to be grayed out???BallCollage2.mp4

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