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Participant
July 17, 2023
Question

Error 'There is a problem with Generator' occurs when launching Photoshop

  • July 17, 2023
  • 2 replies
  • 484 views

When I launch both versions (2023 and Beta) I get the "There is a problem with Generator" error message. I've looked for days for the solution. I'm on a Mac running the Ventura OS (13.4.1) at work, so we don't have Malwarebytes or a firewall. No plug-ins or anything extra added as I don't have admin rights on this workstation. We use many templates that utilize the "Generate - Image Assets" and now I can't complete those tasks, which is a huge red flag for our workflow. Any solutions for me or our IT dept would be great. Thank you!

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2 replies

WinnieHsu
Participant
August 15, 2023

After updating to beta 25.0.0, I encountered the same error. Would anyone be able to offer assistance?

Kevin Stohlmeyer
Community Expert
Community Expert
July 17, 2023

Hi @brittanyp89986791 make sure your IT has whitelisted these addresses to allow communication with Adobe servers/services including Generator:

https://helpx.adobe.com/enterprise/kb/network-endpoints.html

If your IT is using any kind of internet monitoring/security upstream it could be blocking communication.

Participant
July 17, 2023
They are not – I confirmed with IT. This only started happening maybe a month or so ago.