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Participant
December 12, 2023
Question

Error "unable to perform this operation" when I open a file in photoshop

  • December 12, 2023
  • 2 replies
  • 204 views

Hey,

I have a problem when I open a .psd file in photoshop (v25.2), the file worked perfectly, but since today, the software does not open the file with this error : "unable to perform this operation".
I tried to open this same file on Illustrator (v28.1), but same problems, and I also tried to open this file on another computer, but same error.

Photoshop hasn't received an update in the meantime so I don't understand the problem and I don't know how to fix it.

If you can help me that would be great!
thank you and good evening
Bastien.

This topic has been closed for replies.

2 replies

Participant
January 31, 2024

The problem happens to me on several .psd files (which are not on the same hard drive)

Kevin Stohlmeyer
Community Expert
Community Expert
December 12, 2023

hi @Bastien33512387h0iq is it just this one file or all psd files?