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July 29, 2021
Answered

Error with colorizing neural filter

  • July 29, 2021
  • 1 reply
  • 2465 views

Hi Adobe. I'm having some issues with the colorizing neural filter. It's downlowded and does the coloring, but when I try to recolor a specific area inside the filter it gives me back an error and doesn't recolor the picture with the color selected. 

 

 

This is my system info:

 

Versión de Adobe Photoshop: 22.4.3 20210708.r.317 bb896cc x64
Sistema operativo: Windows 10 64 bits
Versión: 10 o posterior 10.0.19041.1023
Arquitectura del sistema: Intel Familia CPU:6, Modelo:12, Versión:1 con MMX, Número entero SSE, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Cantidad de procesadores físicos: 4
Cantidad de procesadores lógicos: 8
Vel. del procesador: 2419 MHz
Memoria incorporada: 16150 MB
Memoria libre: 10342 MB
Memoria disponible para Photoshop: 11896 MB
Memoria usada por Photoshop: 70 %
SAM SDK Version: 2.0.0-main.480
Estado local de ACP:
- Versión de SDK: 1.45.1
- Estado de Core Sync: Accesible y compatible
- Ejecución de Core Sync: 4.14.0.17
- Valor mínimo de Core Sync necesario: 4.3.28.24
Configuración de caché de ACPL:
- Duración: 5184000 segundos
- Tamaño máximo: 20480 MB
- Porcentaje de purga: 50 %
- Porcentaje de umbral: 85 %
- Intervalo de purga: 300 segundos
Versión de SDK de cliente de edición en directo: 3.80.01
Lienzo Manta: Habilitado.
Capas de alias: Deshabilitado.
Paleta de teclas modificadoras: Habilitado.
Highbeam: Habilitado.
HUION Wintab 1.1
Spec Version 1.1
Impl Version 1.0
Num Devices 1
Tamaño de azulejos de la imagen: 1024K
Niveles de caché de imagen: 4
Vista previa de fuentes: Medio
TextComposer: Latino
------- GPU
API nativa estable: Verdadero
API OpenGL estable: Verdadero
API OpenCL estable: Verdadero
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce MX350
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
VRAM: 2,075 MB
Required VRAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Modo normal admitido en GPU: Verdadero
Modo avanzado admitido en GPU: Verdadero
Modo de dibujo de GPU: Avanzado
Pantalla: 1
Mostrar límites: superior= 0, izquierdo= 0, inferior= 1080, derecho= 1920
# Photoshop Version: Adobe Photoshop 22.4.3 20210708.r.317 bb896cc x64
Start sniffer 2021-07-29 18:15:11
C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe -comment=Photoshop Version: Adobe Photoshop 22.4.3 20210708.r.317 bb896cc x64
0 ms
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,536 864), w=1,536, h=864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce MX350 index=0 preferred=1)

# devices: 2
Device 0
Name: NVIDIA GeForce MX350
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 2,075 MB
VRAM: 2,075 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,467 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_6f7f22b0a5610d99\nvldumdx.dll
Driver date: 2021-06-09 000000.000000-000
Driver age: 1 month
Driver version: 27.21.14.6280
Supports UMA: 0
D3D-ID: 7316

Device 1
Name: Intel(R) Iris(R) Xe Graphics
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,601 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,467 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver:
C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2b4c761226f0506b\igd10iumd64.dll
C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2b4c761226f0506b\igd12umd64.dll
C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2b4c761226f0506b\igdumdim64.dll
Driver date: 2020-10-28 000000.000000-000
Driver age: 9 months
Driver version: 27.20.100.8935
Supports UMA: 1
D3D-ID: 39497
End platform native

926 ms
926 ms
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,536 864), w=1,536, h=864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=GeForce MX350/PCIe/SSE2 index=0 preferred=1)

# devices: 1
Device 0
Name: GeForce MX350/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 2,075 MB
VRAM: 2,075 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,467 MB
API version: 2.1 (2.1.2 NVIDIA 462.80)
Device version: 2.1 (2.1.2 NVIDIA 462.80)
Vendor name: NVIDIA
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_6f7f22b0a5610d99\nvldumdx.dll
Driver date: 2021-06-09 000000.000000-000
Driver age: 1 month
Driver version: 27.21.14.6280
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL

1011 ms
1011 ms
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: GeForce MX350
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 2,147 MB
VRAM: 2,147 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 CUDA)
Device version: 1.2 (OpenCL 1.2 CUDA)
Vendor name: NVIDIA
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 48 GB / s
Compute score: 706.822
Device name string: GeForce MX350
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: Intel(R) Iris(R) Xe Graphics
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 6,773 MB
VRAM: 6,773 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 16 GB / s
Compute score: 633.102
Device name string: Intel(R) Iris(R) Xe Graphics
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL

1634 ms
End sniffer 2021-07-29 18:15:12
Exit code kExitNormal
Exit code : kExitNormal
Status : kStatusNormal
------- GPU
Tipo de licencia: Suscripción
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Carpeta de la aplicación: C:\Program Files\Adobe\Adobe Photoshop 2021\
Ruta de archivo temporal: C:\Users\danie\AppData\Local\Temp\
Memoria virtual de Photoshop con E/S asíncrona habilitada
Volúmenes de memoria virtual:
De arranque, 476,1 G , 281,4 G libre
Carpeta de plugins obligatorios: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Carpeta principal de plugins: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

 

This topic has been closed for replies.
Correct answer Kevin Stohlmeyer

Yes


Its your graphics card. The minimum requirement for newer Photoshop versions is 2000 Ops/Sec. This falls below that level. What Mac are you running this on?

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html 

https://www.videocardbenchmark.net/directCompute.html 

1 reply

Kevin Stohlmeyer
Community Expert
Community Expert
July 29, 2021

It appears you have two graphics cards which could be causing a conflict with your results.

Try going through this process to resolve:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus 

Participating Frequently
July 30, 2021

Thank you very very very much Kevin. I'm going to try that and will let you know. Thank you so much again for  your time and help.