Erros apos ultima atualização

Question

Após a ultima atualização do PS, os arqiuvos que sao carrosseis pararam de abrir, a tela carrega e o photoshop trava. Abri um PSB de 4GB tranquilamente, mas apenas esses arquivos que sao varias pranchetas nao abrem.

nao é falta de memória, ou arq. corrompido.
Mais alguem ai com o msm problema?

Sameer K · Answer

Hey, @. Welcome to the Photoshop Community. I'll need more info to help you figure this out.

Please share the system information from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here. Where are the PSB documents stored, internal or external storage?

I couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

Search for Event Viewer & check the Application logs when Photoshop crashes & share them here.

For now, ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

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