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rhinestonelife
rhinestonelife
Participant
October 9, 2023
Question

Export As on selected layers locks up computer when I change the JPG quality

  • October 9, 2023
  • 1 reply
  • 266 views

I have a simple PS file open 1800x900 ish, with 6 layers. I opened it fresh this morning and placed those layers in. I made generative fill changes to 4 of them and rasterized those changes. I rasterized all the files. I selected the 6 layers. I chose Export As. The last time I exported was JPG, so that's what I get when the export window comes up and that's what I want to export them as. The quality is set to 6. I can see the previews. I slide the JPG quality slider from 6 to 7 (why doesn't it go to 10?)  The first image is the only one selected on the left side of the panel so I select all the other images in order to make the same changes to them. I slide the quality from 6 to 7. The program freezes. This is the third time this morning. It also happened last week. I handle large files all the time and my computer is fast.

 

Adobe Photoshop Version: 25.0.0 20230906.r.37 b14e317 x64
Number of Launches: 201
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22621.2361

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    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    October 12, 2023

    Hey, @rhinestonelife. Welcome to the Photoshop Community. We'll need more info to help you figure this out. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here. 

     

    I've tried to recreate this on my end, and the Export window behaves as expected.

     

    As a basic step, backup your presets & ensure Photoshop is in the default state, go to the location of the preference folder below, and rename it to backup. https://adobe.ly/3tqVnGG

     

    • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]
    • Press Windows + R & type this is the Run Window - %APPDATA%\Adobe

      SameerK_0-1686689907552.png

       

    • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024. old)

     

    These changes will give a fresh start to Photoshop as a fresh install. Let me know if the issue exists.

    Thanks!

    Sameer K

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