Participant

Answered

Export to Aero Script Alert

Forum|Forum|6 years ago
November 5, 2019
11 replies
6619 views

Updated to 2020. Go to Export/Export for Aero and get the following msg: 'Creative Cloud Files is not installed'. I have Creative Cloud and it is working as far as I know. Any ideas?

macOS

This topic has been closed for replies.

Correct answer Neon Dreams

After some fumbling around I found there is a file called "Export For Aero.jsx" and for PC it is located at "C:\Program Files\Adobe\Adobe Photoshop 2022\Presets\Scripts".

Make a backup copy of this file first. Then edit the original .jsx file. Look around line 400 or do a search and look for the line that says " return localize("$$$/private/AeroExport/CCFilesFolder=~/Creative Cloud Files/"); "

Change that line to return localize("$$$/private/AeroExport/CCFilesFolder=C:/Users/<yourusername>/Creative Cloud Files/");

This worked for me. I hope it helps you.

J

jbellomo

Inspiring

This does not work for me since I am on a enterprise computer I cannot change the script files in the prograam directory. I tried saving the script file to the desktop making the script line change then running the script , it stil does not work.

Neon Dreams

Participant

This issue is still present and while someone selected "anwered", it is far from being resolved. I as well have an issue exporting from Photoshop to Aero and get the "Creative Cloud Files is not installed". I've tried to follow suggestions and my Creative Cloud Files folder is in the correct location and in the root of the user data. In this case with Windows, it's "C:\Users\<username>". Other apps can save to it and sync to Creative Cloud. Photoshop can even sync to it. Like others, it's unlikely this will be explored by support. It's a shame. XR is coming.

Neon DreamsCorrect answer

Participant

After some fumbling around I found there is a file called "Export For Aero.jsx" and for PC it is located at "C:\Program Files\Adobe\Adobe Photoshop 2022\Presets\Scripts".

Make a backup copy of this file first. Then edit the original .jsx file. Look around line 400 or do a search and look for the line that says " return localize("$$$/private/AeroExport/CCFilesFolder=~/Creative Cloud Files/"); "

Change that line to return localize("$$$/private/AeroExport/CCFilesFolder=C:/Users/<yourusername>/Creative Cloud Files/");

This worked for me. I hope it helps you.

H

HANNAH5EAE

Participant

Yes, this was the only answer that worked for me! Thank you!

A

Aupuma

Participant

Same problem here on Windows 10, can't export to Aero, please Adobe fix it!

E

ErikVariableAuthor

Participant

I have tried that as well, didn't work. As I was in the beta test I ended up digging out the JavaScript file made some changes and now use that. Suspect, as Adobe never solved it, that there is a deeper problem.

Neon Dreams

Participant

Ok, so after I saw that you mentioned digging out he JavaScript file, I too went looking for it. There is a file called "Export For Aero.jsx" and for PC it is located at "C:\Program Files\Adobe\Adobe Photoshop 2022\Presets\Scripts".

Make a backup copy of this file first. Then edit the original .jsx file. Look around line 400 or do a search and look for the line that says " return localize("$$$/private/AeroExport/CCFilesFolder=~/Creative Cloud Files/"); "

Change that line to return localize("$$$/private/AeroExport/CCFilesFolder=C:/Users/<yourusername>/Creative Cloud Files/");

Easy peasy. I hope someone sees this.

Nadia_Kompan

Participant

Thank you!!!

D

defaultd82kvpnd9xxx

Participant

Yep also have this issue. Not sure if ive moved the sync to the right folder but nothing is working.....

M

Marshelle_Backes

Participant

It only works on Mac is what I'm told. Not adapted to PC or Android yet.

Get Outlook for Android

piakahl

Participant

I'm having the same problem on PC. everything is updated and the sync folder is in the right address.

Hopefully we get a solution soon! :')

P

Penstermeister7

Participant

I have Photoshop CC 23 and Aero beta installed on my PC. I tried exporting for Aero and received the same script alert. My Creative Cloud folder is in the correct user folder with no special characters, my sync is on, I uninstalled Areo and reinstalled and nothing works. I saved the psd and opened Aero and imported the file that way. Not sure what it will take to get the export feature working. Has anyone received any new solutions?

B

buyapowa

Participant

The answer is buried below but this worked for me on a Mac:

Go to cloud activity in the CC app (cloud icon at the top)
Hit the settings cog
Hit the pencil to change the location of your Creative Cloud Files folder
Save it directly in your root user folder, NOT in a sub-folder or anywhere else. So Macintosh HD/Users/[YOU]

Then give the export another go in Photoshop.

PECourtejoie

Community Expert

Ah, a non standard location for the CC files folder. I wonder which team it should be reported to: Photoshop's or Creative Cloud...

Pinging @J453

tylera2118977

Participant

I still can't get mine to work. Tried everything above..

PECourtejoie

Community Expert

Hello, does any of you have special characters in the user profile? Or anything non-standard on your machine that would cause in issue for your and not for others?

rob day

Community Expert

When you install the CC app, a folder named Creative Cloud Files gets installed, and by default it is located at the root of your OS user folder. The Creative Cloud Files folder is used for sync’ing enclosed files and folders to your remote cloud account. Could it have been accidentally deleted, and if not does it have read write permissions?

E

ErikVariableAuthor

Participant

Hi Rob,

I contacted Adobe Tech support back in January. We slowly worked our way up the levels of tech support each time delving a little deeper. They tried everything they could but still will not run.

Eventually they took a dump and configuration settings and went off to research.

I have heard nothing since, so waiting for future releases to see if it gets fixed. I note a couple of people are starting to experience the same problem but it does not seem to be a large number.

Cheers.

robotme

Participating Frequently

I'm experiencing this too. My "Creative Cloud Files" folder has files that I have saved in the past. Everything Adobe thing is installed and turned on.

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