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Participant
April 13, 2022
Question

Fechamento inesperado do Photoshop

  • April 13, 2022
  • 2 replies
  • 389 views

O Photoshop abre normalmente, mas quando tento abrir qualquer arquivo ele fecha sozinho. 
Como resolver?

Photoshop para Windows 10

This topic has been closed for replies.

2 replies

Derek Cross
Community Expert
Community Expert
April 13, 2022

Which version of Photoshop
How much RAM and spare hard disk capacity do you have?
Try resetting the Photoshop preferences back to the factory defaults – you can do that under the General tab in Photoshop preferences.

If the application closes before you can access the Preferences, reset them this way:

1) Close Photoshop
2) Double click on the Photoshop icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, asking you “Delete Photoshop Preference Files?” Click Yes.
If you don't see the question repeat the procedure again.

Participant
April 13, 2022

Versão v 23.3, atualizada hoje.
RAM 8gb - RAM Disponível 5459mb
Processador Gráfico NVIDIA GeForce GT 730
Espaço disponível em disco 60gb
Eu fiz o que você orientou, sobre excluir as preferências, mas ele continua com o problema.


Derek Cross
Community Expert
Community Expert
April 13, 2022

It would help if you upgraded your RAM to at least 16GB.

c.pfaffenbichler
Community Expert
Community Expert
April 13, 2022

What have you done for all-purpose trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/using/preferences.html

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

Participant
April 13, 2022

Após a ultima atualização de hoje, ele começou a apresentar esse problema.